Award

Cloud Based Telephony & IVR Service

SECURITY INDUSTRY AUTHORITY

This public procurement record has 1 release in its history.

Award

08 Mar 2021 at 14:56

Award Notice
Summary of the contracting process

The procurement process involves the Security Industry Authority, which is seeking a supplier for a 'Cloud Based Telephony & IVR Service' to provide contact centre telephony services, including SaaS & Support, for a value of £150,000. This contract was awarded under a selective procurement method via a framework agreement. The contract period is set to commence on 1st May 2021 and will conclude on 30th April 2023. The tender period closed on 4th February 2021, and the contract is classified under telephone network maintenance services, aligning it with the communication industry.

This tender presents valuable opportunities for small and medium-sized enterprises (SMEs) that offer telephony solutions and support services, particularly those experienced in cloud-based technologies. Firms specialising in SaaS products, telecommunications, or customer service automation would be well-positioned to respond to similar procurement opportunities in the future. Engaging with such public contracts can aid in expanding market reach and enhancing service offerings within the competitive telecommunication landscape.

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Notice Information

Notice Title

Cloud Based Telephony & IVR Service

Notice Description

Provision of contact centre telephony services.SaaS & Support, Telephony & IVR 2 Yr Agreement. Inc Fixed and PAYG charges. Additional information: Please contact us via sia.procurement@sia.gov.uk if you have any queries in relation to this contract.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-89bc9bad-7ac2-47b4-8e79-fedd7867a007
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bcaa3362-2c71-4618-b343-8f747bdb474d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50334110 - Telephone network maintenance services

Notice Value(s)

Tender Value
£150,000 £100K-£500K
Lots Value
Not specified
Awards Value
£150,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
8 Mar 20214 years ago
Submission Deadline
4 Feb 2021Expired
Future Notice Date
Not specified
Award Date
4 Feb 20215 years ago
Contract Period
30 Apr 2021 - 30 Apr 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SECURITY INDUSTRY AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 1UG
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Mile End
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

DATRIX

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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