Tender

Outbound Dialler Services

STUDENT LOANS COMPANY

This public procurement record has 1 release in its history.

Tender

24 Oct 2023 at 11:05

Tender Notice
Summary of the contracting process

The Student Loans Company is seeking outbound dialler services for collection on overpayments and overseas arrears, with a contract value of £3,200,000. The procurement falls under the services category with a deadline for tender submissions on November 23, 2023. The contract is set to start on April 1, 2024, and run until March 31, 2028. The procurement method is an open procedure, and the delivery addresses for the services are in Scotland, United Kingdom.

This tender provides an opportunity for businesses involved in collection agency services to engage with the Student Loans Company. Small and medium enterprises (SMEs) are encouraged to participate, as the procurement is suitable for SMEs. Businesses interested in providing outbound dialler, SMS, and email communication services should take note of this opportunity to expand their operations and collaborate with the Student Loans Company in the United Kingdom.

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Notice Information

Notice Title

Outbound Dialler Services

Notice Description

To procure an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears. Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8a14a56d-6e67-41ee-b697-d08ef895cf00
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/947322a4-67ae-4da1-89bf-fc6da0004bae
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79940000 - Collection agency services

Notice Value(s)

Tender Value
£3,200,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Oct 20232 years ago
Submission Deadline
23 Nov 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2024 - 31 Mar 2028 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STUDENT LOANS COMPANY
Contact Name
Not specified
Contact Email
commercial@slc.co.uk
Contact Phone
+441413062000

Buyer Location

Locality
DARLINGTON
Postcode
DL1 1RW
Post Town
Darlington
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC33 Darlington
Delivery Location
TLM Scotland
Local Authority
Darlington
Electoral Ward
Red Hall & Lingfield
Westminster Constituency
Darlington

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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