Award

The supply of West Midlands Combined Authority Contact Centre System and Associated Required Licences

WEST MIDLANDS COMBINED AUTHORITY

This public procurement record has 1 release in its history.

Award

13 Aug 2024 at 09:15

Award Notice
Summary of the contracting process

West Midlands Combined Authority (WMCA) has awarded a contract to 8x8 UK Limited for the renewal of their Call Centre System and associated licences, which is vital for maintaining a single point of contact for citizens requiring access to various support services. The contract falls under the License management software package and Call centre categories, and it specifies that delivery will occur within the West Midlands region, United Kingdom. The procurement process was selective and utilised a call-off from a framework agreement. The total value of the contract is £51,180.80, with the contract period running from 4th June 2024 to 3rd June 2025. The award notice was published on 13th August 2024.

This tender offers significant opportunities for businesses specialising in call centre operations, licence management software, and related IT services. SMEs are particularly suited to compete in this procurement process, given the WMCA's openness to such organisations. The requirement for a robust and efficient contact centre system creates a promising market for suppliers capable of providing comprehensive communication solutions that enhance citizen service delivery. Companies looking to establish or expand their presence in the West Midlands will find this tender an excellent opportunity to partner with a major regional authority.

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Notice Information

Notice Title

The supply of West Midlands Combined Authority Contact Centre System and Associated Required Licences

Notice Description

West Midlands Combined Authority (WMCA) intend to award a contract to 8x8 for the renewal of the Call Centre System and Associated Licences via a direct award process utilising G-Cloud 13. This system is intended to provide the Authority with the ability to have a single point of contact system for citizens who need to contact WMCA by telephone that require access to a wide range of support services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8a656fe1-6c48-42d9-9240-ca7d1f7fad18
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c5b4a803-6b79-4875-afb7-65042495703e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48218000 - License management software package

79512000 - Call centre

Notice Value(s)

Tender Value
£51,180 Under £100K
Lots Value
Not specified
Awards Value
£51,190 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Aug 20241 years ago
Submission Deadline
1 Jun 2024Expired
Future Notice Date
Not specified
Award Date
31 May 20241 years ago
Contract Period
3 Jun 2024 - 3 Jun 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST MIDLANDS COMBINED AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B19 3SD
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England)
Local Authority
Birmingham
Electoral Ward
Newtown
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

8X8

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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