Award

9704 - Redesign of Norwich City Council's customer contact centre

NORWICH CITY COUNCIL

This public procurement record has 2 releases in its history.

Award

15 May 2018 at 08:53

Award Notice
Tender

21 Mar 2018 at 16:30

Tender Notice
Summary of the contracting process

The procurement process involves Norwich City Council, which is seeking to redesign its customer contact centre located at City Hall, Norwich, NR2 1NH. The project, titled "9704 - Redesign of Norwich City Council's customer contact centre," falls under the construction category and is being conducted through an open procurement method. The active tender stage concluded on 18th April 2018, with a total contract value of £215,766 confirmed in the award notification dated 8th May 2018. The contract period is set to commence on 28th May 2018 and will continue until 17th August 2018.

This tender presents significant opportunities for construction and project management companies, especially those with experience in public sector contracts and customer service environments. Businesses that specialise in interior renovations, office layouts, and the installation of IT infrastructure would be particularly well-suited to compete for this project. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the council aims to engage with diverse local suppliers in delivering this vital public service improvement.

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Notice Information

Notice Title

9704 - Redesign of Norwich City Council's customer contact centre

Notice Description

Norwich city council has a busy customer contact centre and reception (based at City Hall, Norwich, NR2 1NH) welcoming around 100,000 customer per annum. Customers visit the contact centre to access a wide variety of services including housing advice, parking, council tax, housing benefits, planning etc. The existing customer contact centre is to be adapted to form one large hall in which the various departments within the council will conduct business with their customers. The customer contact centre layout will be remodelled and all furniture will be replaced (not part of this contract) to enable council staff to "walk the floor" and talk to / direct customers to where they need to be or to sit with customers to conduct their business using "mobile" computer tablets. The project on offer includes:- * the removal of the existing hard counters * the demolition of a meeting room and designated walls. * the creation of a new office * the alteration and adaptation of existing services such as fixed data cabling, e/l lighting and power, CCTV, intruder alarm, fire detection and door access systems. * the re-decoration and re-carpeting of the enlarged space as per the council's specification. * the installation of the fixed data cabling to provide a wireless IT system which will also be installed as part of this project. Full details of the above are provided in the additional documents uploaded to the portal as part of the tender pack.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8b4f5020-81dc-4531-9dc6-1284a9b0f7c6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6ae5a1af-5c05-4cd5-b95c-20992919250c
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Works
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

45 - Construction work

CPV Codes

45000000 - Construction work

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£215,766 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
15 May 20187 years ago
Submission Deadline
18 Apr 2018Expired
Future Notice Date
Not specified
Award Date
7 May 20187 years ago
Contract Period
27 May 2018 - 17 Aug 2018 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORWICH CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR2 1NH
Post Town
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified
Local Authority
Norwich
Electoral Ward
Mancroft
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
1
Supplier Name

NORSE COMMERCIAL SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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