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Provision of Microsoft Unified Support - PS6566

DVLA - Driver & Vehicle Licensing Agency

This public procurement record has 1 release in its history.

Award

11 Aug 2026 at 15:24

Award Notice
Summary of the contracting process

DVLA, the Driver & Vehicle Licensing Agency, procured Microsoft Unified Support for its technology estate. The requirement covers software-related support services for Microsoft products, delivered for DVLA from its base on Longview Road in Swansea, Wales. The procurement is a services contract intended to provide the buyer with ongoing access to Microsoft’s support capability rather than a general IT support service. The named supplier is Microsoft Limited, so the requirement is particularly relevant to organisations with direct Microsoft product expertise, authorised support capability or a role in delivering Microsoft services at enterprise scale. It is not a works or goods requirement, and the stated suitability assessment did not identify it as suitable for small or medium-sized enterprises or voluntary, community and social enterprises.

The procurement has been completed and awarded. DVLA used a selective call-off from a framework agreement, specifically the Government Commercial Agency Framework. The award was made to Microsoft Limited on 5 August 2026 for £965,910 including the stated currency of GBP. The contract period runs from 1 October 2026 to 30 September 2029. The tender submission deadline was 25 June 2026 at 23:59, and the tender is recorded as complete. The award covers the full Microsoft Unified Support requirement rather than separately identified lots. The published information describes the procurement as an award of contract completed through the framework, with the selection made through that framework call-off route.

For suppliers that did not win this award, the procurement demonstrates established demand from DVLA for dedicated Microsoft support over a multi-year service period. A credible competitor for a future requirement would need substantial Microsoft product knowledge, the ability to provide responsive technical support and the operational capacity to serve a public-sector organisation continuously. Experience of supporting enterprise Microsoft environments, managing incidents and escalations, and working within structured framework call-off procedures would strengthen a supplier’s position. The requirement also indicates that the buyer is looking for a provider with significant scale and a direct or demonstrable relationship with Microsoft services, rather than a small generalist IT support firm. Relevant suppliers should therefore assess their Microsoft capability, service coverage and framework access.

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Notice Information

Notice Title

Provision of Microsoft Unified Support - PS6566

Notice Description

Award of Contract has been completed via Government Commercial Agency Framework. Award notice published for transparency. Contract is for the provision of Microsoft Unified Support

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8b5d6e63-5a2b-4b68-810d-6b850d9f170f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/14d0de24-a1c1-4891-ac42-5b3ecea8f629
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72260000 - Software-related services

Notice Value(s)

Tender Value
£965,910 £500K-£1M
Lots Value
Not specified
Awards Value
£965,910 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
11 Aug 20262 weeks ago
Submission Deadline
25 Jun 2026Expired
Future Notice Date
Not specified
Award Date
5 Aug 20263 weeks ago
Contract Period
1 Oct 2026 - 30 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DVLA - Driver & Vehicle Licensing Agency
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWANSEA
Postcode
SA6 7JL
Postcode Area
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
TLL Wales
Local Authority
Swansea
Electoral Ward
Mynydd-bach
Westminster Constituency
Swansea West

Supplier Information

Number of Suppliers
1
Supplier Name

Microsoft Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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