Award

Victim Satisfaction & Public User Surveys

POLICE AND CRIME COMMISSIONER FOR NORTH WALES POLICE & NORTH WALES POLICE

This public procurement record has 1 release in its history.

Award

07 Aug 2023 at 13:55

Award Notice
Summary of the contracting process

The Police and Crime Commissioner for North Wales Police & North Wales Police has awarded the contract for "Victim Satisfaction & Public User Surveys" to Opinion Research Services. The procurement process was initiated as a tender for survey services classified under CPV codes 79311000, 79311210, and 79342311. The contract value is £128,000 GBP, with a tender period ending on June 16, 2023. The contract is expected to start on September 1, 2023, and run for a period of 5 years until September 1, 2028.

This tender presents business opportunities for companies specialised in survey services, especially those with experience in conducting bilingual surveys in Welsh and English. As the contract involves customer satisfaction surveys, firms with expertise in telephone survey services can also find this opportunity relevant. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the contract is open to the public, providing a fair chance for suitable suppliers to engage with the Police and Crime Commissioner for North Wales Police & North Wales Police.

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Notice Information

Notice Title

Victim Satisfaction & Public User Surveys

Notice Description

All Surveys must be undertaken by bilingual interviewers, who are able to undertake surveys in Welsh and English equally. All surveys will be initiated in the language of preference if previously held by North Wales Police. The person being interviewed should be able to switch between Welsh and English as they require within the same call without the need to be called back or switch to a different interviewer. The requirements are laid out in the legislation as below. Cytundeb ar gyfer darparu Holiaduron Bodlondeb Dioddefwr a Defnyddiwr Cyhoeddus Mae Heddlu Gogledd Cymru ynghyd a'r Comisiynydd yr Heddlu a Throsedd (CHTh) yn chwilio am gyflenwr addas i ddarparu Gwasanaeth Dwyieithog Lawn i ymgymryd a holiaduron dioddefwyr. Bydd yr Heddlu'n gofyn i'r contractwr llwyddiannus allu cynnig tystiolaeth o'u profiad ac arfer gorau yn y maes hwn a'r gallu i wneud arolwg i ateb terfynau amser yr heddlu. Mae'r cytundeb yn debygol o ddechrau oddeutu Mehefin 2023 a fydd yn rhedeg am gyfnod o 2 flynedd gyda'r dewis o fewn y cytundeb i ymestyn +1+1+1 os yw'r ddau barti yn hapus gyda'r perfformiad a ddarparwyd. Mae gwybodaeth a dogfennau pellach ar gael ar y System E-dendro Cyflenwad yr UE / Golau Glas ar https://uk.eu-supply.com/login.asp?B=BLUELIGHT Dylai unrhyw gwestiynau gael eu codi drwy adran Negeseuon y Tendr. Noder na fydd unrhyw ohebiaeth yn cael ei roi tu allan i'r system. Y dyddiad cau ar gyfer ymatebion yw 16 Mehefin 2023.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8b7fe5e5-f758-4b0c-863f-93c284158cf5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b5a96e24-710b-421f-9156-f619ac3290cc
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

79311210 - Telephone survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£18,000 Under £100K
Lots Value
Not specified
Awards Value
£128,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Aug 20232 years ago
Submission Deadline
16 Jun 2023Expired
Future Notice Date
Not specified
Award Date
6 Aug 20232 years ago
Contract Period
31 Aug 2023 - 1 Sep 2028 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
POLICE AND CRIME COMMISSIONER FOR NORTH WALES POLICE & NORTH WALES POLICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COLWYN BAY, NORTH WALES
Postcode
LL29 8AW
Post Town
Llandudno
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL3 North Wales
Small Region (ITL 3)
TLL33 Conwy and Denbighshire
Delivery Location
TLL Wales
Local Authority
Conwy
Electoral Ward
Glyn
Westminster Constituency
Clwyd North

Supplier Information

Number of Suppliers
1
Supplier Name

OPINION RESEARCH SERVICES

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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