Award

WSCC - JS - Customer query management tool

WEST SUSSEX COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

25 Jul 2022 at 18:24

Summary of the contracting process

The West Sussex County Council has recently concluded a procurement process for a Customer query management tool, valued at £65,000, to be delivered over a two-year period with the option for a one-year extension. This project falls under the software package and information systems industry category and was advertised through a selective procurement method, specifically as a call-off from the G-Cloud 12 framework agreement. The contract commenced on 1st June 2022 and will run until 31st May 2024. The tender's submission period ended on 16th May 2022.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in software and service solutions, particularly those capable of managing customer queries and related administrative tasks. With the awarded contract secured by DIGITAL INTERACTIVE LIMITED, businesses in the technology sector can explore similar contracts that focus on customer service tools and software, aligning their offerings with public sector requirements to foster growth and expand their market presence.

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Notice Title

WSCC - JS - Customer query management tool

Notice Description

Customer query management tool covering Freedom of Information requests, Subject Access Requests, complaints Call-off from G-cloud 12 Term 2yr + 1yr

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8be09339-841c-4c12-9dd7-f42bee61bd7c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/11d6f151-fac6-44bc-84f7-faa290802844
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£65,000 Under £100K
Lots Value
Not specified
Awards Value
£60,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Jul 20223 years ago
Submission Deadline
16 May 2022Expired
Future Notice Date
Not specified
Award Date
19 May 20223 years ago
Contract Period
31 May 2022 - 31 May 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
WEST SUSSEX COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHICHESTER
Postcode
PO19 1RQ
Post Town
Portsmouth
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ27 West Sussex (South West)
Delivery Location
Not specified

Local Authority
Chichester
Electoral Ward
Chichester Central
Westminster Constituency
Chichester

Supplier Information

Number of Suppliers
1
Supplier Name

DIGITAL INTERACTIVE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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