Award

Freshservice Subscription

IPSWICH BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

12 Dec 2025 at 11:28

Award Notice
Summary of the contracting process

The procurement process involves Ipswich Borough Council as the buying organisation, with the awarded contract titled "Freshservice Subscription," which focuses on providing a service desk platform for users in the Information Systems and Servers industry category. This procurement is located in the East of England, UK, and has progressed to the award stage. The key contractual period spans from 11th August 2025 to 11th August 2028, with the award issued to Freshworks Inc on the 3rd August 2025. The procurement method employed was selective, specifically a call-off from a framework agreement, with an initial tender period ending on 1st May 2025.

This tender presents growth opportunities for businesses specialising in IT services, particularly those capable of supporting service desk platforms. Given the contract's substantial monetary value of £36,020, large enterprises, such as Freshworks Inc which won the bid, might have the infrastructure and resources necessary to compete effectively. While SMEs and VCSEs may not find optimal conditions for participation due to the procurement criteria, companies with capabilities in scalable IT solutions and established presence in the UK services market can leverage this kind of framework contract to expand their market reach and reinforce their industry presence.

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Notice Information

Notice Title

Freshservice Subscription

Notice Description

Service Desk platform for users to raise and monitor request forms.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8c11a505-7ccb-4617-887e-d4c3d00b6ac8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cc3fde82-573c-4b8a-a7e5-5e12a8d936fb
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48800000 - Information systems and servers

Notice Value(s)

Tender Value
£36,020 Under £100K
Lots Value
Not specified
Awards Value
£36,020 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
12 Dec 20255 months ago
Submission Deadline
1 May 2025Expired
Future Notice Date
Not specified
Award Date
2 Aug 20259 months ago
Contract Period
10 Aug 2025 - 11 Aug 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
IPSWICH BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
IPSWICH
Postcode
IP1 2DE
Post Town
Ipswich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH62 Ipswich
Delivery Location
Not specified
Local Authority
Ipswich
Electoral Ward
Gipping
Westminster Constituency
Ipswich

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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