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Service Now Licenses Renewal 26-30

UK Health Security Agency

This public procurement record has 1 release in its history.

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27 Aug 2026 at 09:38

Award Notice
Summary of the contracting process

The UK Health Security Agency procured renewal of its ServiceNow software licences, classified under software packages and information systems (CPV 48000000). The licences support the agency’s core IT service management, asset management, security operations and digital workflow functions. This is a software licensing requirement rather than a software development or general IT services contract. The buyer is the UK Health Security Agency, based at 10 South Colonnade, London. Delivery is associated with London and the United Kingdom. The requirement is suitable for small and medium-sized enterprises, although the selected supplier is a large organisation. Businesses focused on ServiceNow licensing, renewals and related platform provision would find the subject matter most relevant.

The procurement is complete and was awarded through a selective call-off from a framework agreement. The tender submission deadline was 30 July 2026 at 12:00. The contract was awarded to Softcat plc on 12 August 2026 for £5,678,372.91 including the stated GBP currency. The contract period runs from 13 August 2026 to 31 March 2030. The award is active. This is a single requirement, with no separate lots reported. The procurement records the framework call-off route but does not set out an evaluation weighting or detailed award criteria. The outcome shows that UKHSA selected a framework supplier for a multi-year ServiceNow licence renewal supporting several operational and digital functions.

For a future requirement of this kind, a credible competitor would need strong capability in supplying and renewing ServiceNow licences for a complex public-sector organisation. Relevant experience would include supporting core IT service management, asset management, security operations and digital workflow environments, with the capacity to manage licence continuity across multiple functions. Access to the relevant framework route would be commercially important, because this purchase was made as a framework call-off rather than through an open tender. The scale of the award indicates a substantial, multi-year licensing requirement, so suppliers would need reliable account management, commercial capacity and the ability to support a large organisation throughout the licence term. SMEs are identified as suitable participants.

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Notice Information

Notice Title

Service Now Licenses Renewal 26-30

Notice Description

Renewal of UKHSA's ServiceNow software licences, which support the organisation's core IT service management, asset management, security operations and digital workflow functions.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8c53fb14-c604-4252-a68a-08d54986ccaf
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e824d941-c5ad-405d-af30-37ec0bbe63f3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Not specified
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£5,678,372 £1M-£10M
Lots Value
Not specified
Awards Value
£5,678,372 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
27 Aug 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
12 Aug 20261 months ago
Contract Period
13 Aug 2026 - 31 Mar 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UK Health Security Agency
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

Softcat Plc

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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