Award

SCC0012NJW - Customer Service Practitioner - Level 2 & Customer Service Specialist - Level 3 - AWARD

SUFFOLK SOURCING

This public procurement record has 1 release in its history.

Award

07 Feb 2019 at 09:49

Award Notice
Summary of the contracting process

Suffolk County Council, under its Suffolk Sourcing division, has successfully concluded a public procurement process aimed at selecting an Apprenticeship Learning Provider for vocational training services, specifically for Customer Service Practitioner - Level 2 and Customer Service Specialist - Level 3 courses. The contract, valued at £117,000, has been awarded to Lifetime Training Group Limited, with the contract period running from 1 March 2019 to 30 September 2019. The mini competition against the Dynamic Purchasing System concluded with the submission deadline on 7 December 2018, following a clarification period that ended on 30 November 2018. The procurement was conducted in the East of England, specifically Ipswich, Suffolk, with the contract specifics available on the respective public resource platform.

This tender offers substantial opportunities for training and educational service providers, particularly those specialising in vocational training and apprenticeship schemes. Businesses that focus on developing customer service skills and have the capacity to deliver training to multiple learners within a specified timeframe would be well-positioned to compete in future procurement exercises in this area. Engaging with such contracts could enable growth through enhanced service offerings and increased visibility in the public sector training market.

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Notice Information

Notice Title

SCC0012NJW - Customer Service Practitioner - Level 2 & Customer Service Specialist - Level 3 - AWARD

Notice Description

Suffolk County Council is seeking a mini competition against the following Dynamic Purchasing System: 'Apprenticeship Learning Providers', OJEU Notice Id: 2018/S 097-221635: Lot 1, Customer Service Practitioner - Level 2 & Customer Service Specialist - Level 3- Any apprentices in the next 18months, up to a maximum of 30 learners Further details can be found in the 'My Tenders' area of this website, by selecting the 'View Details' button for this project. The deadline for returned submissions is 07/12/2018 @ 3pm. Please note late returns will NOT be permitted. The deadline for clarification questions is 30/11/2018 @3pm which must be generated via the correspondence option on the website

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8ce0302e-5543-41ab-b142-53e6c50a2339
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3550258a-6adc-44d3-8990-a3dcc03be5f4
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80530000 - Vocational training services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£117,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Feb 20197 years ago
Submission Deadline
7 Dec 2018Expired
Future Notice Date
Not specified
Award Date
7 Feb 20197 years ago
Contract Period
1 Mar 2019 - 30 Sep 2019 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SUFFOLK SOURCING
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SUFFOLK
Postcode
IP1 2BX
Post Town
Ipswich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH62 Ipswich
Delivery Location
Not specified
Local Authority
Ipswich
Electoral Ward
Gipping
Westminster Constituency
Ipswich

Supplier Information

Number of Suppliers
1
Supplier Name

LIFETIME TRAINING GROUP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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