Award

Corporate Customer Relationship Management System

NORTH YORKSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

08 Apr 2021 at 11:11

Summary of the contracting process

The procurement process involves North Yorkshire County Council, which is seeking a Corporate Customer Relationship Management System. This contract falls under the software-related services category and has a total value of £102,296. The procurement method employed was a direct award, and the tender was awarded on 31st March 2019, with the contract running from 1st April 2019 to 31st March 2022. The buying organisation's address is located in Northallerton, England.

This tender presents an excellent opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) interested in software development and customer relationship management. Businesses specialising in information systems and technology, particularly those experienced in strategic IT reviews and planning services, would be well-suited to compete for similar contracts in the future, enabling them to expand their service offerings within the public sector.

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Notice Title

Corporate Customer Relationship Management System

Notice Description

Provision of a Corporate Customer Relationship Management System for North Yorkshire County Council.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8d39a9ae-9d2e-48d6-9f11-d36fcb0d7ab8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d7e5f8a5-1c75-4c3c-a394-7b9950a563d2
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72222000 - Information systems or technology strategic review and planning services

72260000 - Software-related services

Notice Value(s)

Tender Value
£102,296 £100K-£500K
Lots Value
Not specified
Awards Value
£102,296 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
8 Apr 20214 years ago
Submission Deadline
30 Mar 2019Expired
Future Notice Date
Not specified
Award Date
31 Mar 20196 years ago
Contract Period
31 Mar 2019 - 31 Mar 2022 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NORTH YORKSHIRE COUNTY COUNCIL
Contact Name
FAO: Procurement Team
Contact Email
procurement@northyorks.gov.uk
Contact Phone
+44 1609533450

Buyer Location

Locality
NORTHALLERTON
Postcode
DL7 8AD
Post Town
Darlington
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE22 North Yorkshire
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)

Local Authority
North Yorkshire
Electoral Ward
Romanby
Westminster Constituency
Richmond and Northallerton

Supplier Information

Number of Suppliers
1
Supplier Name

BOXXE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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