Award

Con_17892 Zendesk Suite of Services

DEPARTMENT FOR EDUCATION

This public procurement record has 1 release in its history.

Award

19 Jan 2023 at 14:20

Summary of the contracting process

The Department for Education has awarded a contract for the provision and access to the Zendesk Suite of Services. The contract has a value of £291,548.16 and covers software package and information systems. The procurement method used was selective, calling off from a framework agreement. The contract period is from January 17, 2023, to January 16, 2026, with a tender period that ended on January 3, 2023. The contract was awarded to Netpremacy Limited, an SME supplier, and the locations for delivery of services are Yorkshire and the Humber, West Midlands, and London.

This tender provides an opportunity for businesses in the software industry as it involves the provision of licenses, a platform, and ongoing supporting services. Small and medium-sized enterprises (SMEs) like Netpremacy Limited, as well as other similar businesses, would be well-suited to compete for such contracts due to the nature of the services required. The Department for Education, as the buying organisation, seeks to enhance their technological infrastructure through this procurement, creating growth potential for software service providers.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Con_17892 Zendesk Suite of Services

Notice Description

Provision and access to the Zendesk Suite of Services including licences, platform and on-going supporting services and implementation

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8e18ffa2-5c66-4620-9055-2c7a3f1a462e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/db640dde-6bb1-40cf-b4cc-5b2fa0235e0e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£291,548 £100K-£500K
Lots Value
Not specified
Awards Value
£291,548 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Jan 20233 years ago
Submission Deadline
3 Jan 2023Expired
Future Notice Date
Not specified
Award Date
19 Jan 20233 years ago
Contract Period
17 Jan 2023 - 16 Jan 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR EDUCATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHEFFIELD
Postcode
S1 3TP
Post Town
Sheffield
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
TLE Yorkshire and The Humber, TLG West Midlands (England), TLI London

Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Supplier Information

Number of Suppliers
1
Supplier Name

NETPREMACY

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-8e18ffa2-5c66-4620-9055-2c7a3f1a462e-2023-01-19T14:20:58Z",
    "date": "2023-01-19T14:20:58Z",
    "ocid": "ocds-b5fd17-8e18ffa2-5c66-4620-9055-2c7a3f1a462e",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_316730/1169298",
        "title": "Con_17892 Zendesk Suite of Services",
        "description": "Provision and access to the Zendesk Suite of Services including licences, platform and on-going supporting services and implementation",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "Yorkshire and the Humber",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 291548.16,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2023-01-03T10:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2023-01-17T00:00:00Z",
            "endDate": "2026-01-16T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "goods"
    },
    "parties": [
        {
            "id": "GB-CFS-199597",
            "name": "Department for Education",
            "identifier": {
                "legalName": "Department for Education"
            },
            "address": {
                "streetAddress": "2 St Pauls Place",
                "locality": "Sheffield",
                "postalCode": "S1 3TP",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "stacey.woolford@education.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-233166",
            "name": "Netpremacy Limited",
            "identifier": {
                "legalName": "Netpremacy Limited"
            },
            "address": {
                "streetAddress": "6 Wellington Place, Leeds, LS1 4AP"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-199597",
        "name": "Department for Education"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-8e18ffa2-5c66-4620-9055-2c7a3f1a462e-1",
            "status": "active",
            "date": "2023-01-19T00:00:00Z",
            "datePublished": "2023-01-19T14:20:58Z",
            "value": {
                "amount": 291548.16,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-233166",
                    "name": "Netpremacy Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2023-01-17T00:00:00Z",
                "endDate": "2026-01-16T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/db640dde-6bb1-40cf-b4cc-5b2fa0235e0e",
                    "datePublished": "2023-01-19T14:20:58Z",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "description": "n/a",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/636a1365-ecfa-4055-ac6a-ac13fbe1032a",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}