Notice Information
Notice Title
UK_169_Global Confidential raising concerns platform with an integrated case management system
Notice Description
The British Council is retendering for a 24/7/365 branded Raising Concerns confidential helpline to provide a platform to enable staff, customers, partners, contractors, consultants, etc. to report incidents concerns and suspicions relating to serious wrongdoing about: o the safety of children or vulnerable adults o fraudulent activity o harassment o significant breaches of our Code of Conduct (British Council employees only). The service is to be provided by a third party creating a separation with the organisation, providing opportunity to report concerns across a number of communication systems, catering for a range of different languages, that will be regulatory and legally compliant across all jurisdictions. Through tender we would seek to replicate the current level of service to minimise disruption to end users with addition of an integrated case management system to allow us to follow up and track cases more efficiently. improving the end user experience. Additional information: If you are interested in expressing an interest and/or bidding for this project, please go to https://in-tendhost.co.uk/britishcouncil . You may then have to register your company before you can express an interest for this project and get access the documents. The Contract awarded will be for a duration of 3 years with an option for an extension for up to an additional of 7 extensions of 12 months duration each. Is a Recurrent Procurement Type? : No
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-8e27cf64-00ea-4682-aecd-0336bce4f84d
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/b6ec994a-7835-400b-a02e-1a039b058f20
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure (above threshold)
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48445000 - Customer Relation Management software package
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 15 Jan 20242 years ago
- Submission Deadline
- 14 Feb 2024Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 1 May 2024 - 30 Apr 2027 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- BRITISH COUNCIL
- Contact Name
- Priyanka Alawattegama
- Contact Email
- priyanka.alawattegama@britishcouncil.org
- Contact Phone
- 0161 957 7576
Buyer Location
- Locality
- LONDON
- Postcode
- E20 1JQ
- Post Town
- East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI41 Hackney and Newham
- Delivery Location
- Not specified
-
- Local Authority
- Newham
- Electoral Ward
- Stratford Olympic Park
- Westminster Constituency
- Stratford and Bow
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/b6ec994a-7835-400b-a02e-1a039b058f20
15th January 2024 - Opportunity notice on Contracts Finder -
https://in-tendhost.co.uk/britishcouncil/aspx/
Additional information on how to apply for this contract
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-8e27cf64-00ea-4682-aecd-0336bce4f84d-2024-01-15T14:30:31Z",
"date": "2024-01-15T14:30:31Z",
"ocid": "ocds-b5fd17-8e27cf64-00ea-4682-aecd-0336bce4f84d",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "IT-117-3314-BC/03314",
"title": "UK_169_Global Confidential raising concerns platform with an integrated case management system",
"description": "The British Council is retendering for a 24/7/365 branded Raising Concerns confidential helpline to provide a platform to enable staff, customers, partners, contractors, consultants, etc. to report incidents concerns and suspicions relating to serious wrongdoing about: o the safety of children or vulnerable adults o fraudulent activity o harassment o significant breaches of our Code of Conduct (British Council employees only). The service is to be provided by a third party creating a separation with the organisation, providing opportunity to report concerns across a number of communication systems, catering for a range of different languages, that will be regulatory and legally compliant across all jurisdictions. Through tender we would seek to replicate the current level of service to minimise disruption to end users with addition of an integrated case management system to allow us to follow up and track cases more efficiently. improving the end user experience. Additional information: If you are interested in expressing an interest and/or bidding for this project, please go to https://in-tendhost.co.uk/britishcouncil . You may then have to register your company before you can express an interest for this project and get access the documents. The Contract awarded will be for a duration of 3 years with an option for an extension for up to an additional of 7 extensions of 12 months duration each. Is a Recurrent Procurement Type? : No",
"datePublished": "2024-01-15T14:30:31Z",
"status": "active",
"classification": {
"scheme": "CPV",
"id": "72000000",
"description": "IT services: consulting, software development, Internet and support"
},
"additionalClassifications": [
{
"scheme": "CPV",
"id": "48445000",
"description": "Customer Relation Management software package"
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"postalCode": "E20 1JQ"
},
{
"countryName": "British Oversea Territories"
},
{
"countryName": "Channel Islands"
},
{
"countryName": "Europe"
},
{
"countryName": "Isle of Man"
},
{
"countryName": "Rest of the World"
},
{
"countryName": "United Kingdom"
}
]
}
],
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure (above threshold)",
"tenderPeriod": {
"endDate": "2024-02-14T10:00:00Z"
},
"contractPeriod": {
"startDate": "2024-05-01T01:00:00+01:00",
"endDate": "2027-04-30T23:59:59+01:00"
},
"suitability": {
"sme": false,
"vcse": false
},
"mainProcurementCategory": "services",
"documents": [
{
"id": "1",
"documentType": "tenderNotice",
"description": "Opportunity notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/b6ec994a-7835-400b-a02e-1a039b058f20",
"datePublished": "2024-01-15T14:30:31Z",
"format": "text/html",
"language": "en"
},
{
"id": "2",
"description": "Additional information on how to apply for this contract",
"url": "https://in-tendhost.co.uk/britishcouncil/aspx/"
}
]
},
"parties": [
{
"id": "GB-CFS-201480",
"name": "British Council",
"identifier": {
"legalName": "British Council"
},
"address": {
"streetAddress": "1 Redman Place, Stratford",
"locality": "London",
"postalCode": "E20 1JQ",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Priyanka Alawattegama",
"email": "Priyanka.Alawattegama@britishcouncil.org",
"telephone": "0161 957 7576"
},
"roles": [
"buyer"
]
}
],
"buyer": {
"id": "GB-CFS-201480",
"name": "British Council"
}
}