Award

LB Havering - Out of Hours Call Handling (Interim Contract)

ONESOURCE

This public procurement record has 1 release in its history.

Award

26 Sep 2018 at 09:19

Award Notice
Summary of the contracting process

The procurement process concerns an interim contract for Out of Hours Call Handling, commissioned by the buyer oneSource, based in Romford, London. The contract falls under the services industry category, specifically telephone-answering services (CPV code: 79510000). The tender was awarded to Pinnacle Connect Limited on 27th July 2018 and the contract commenced on 18th September 2018, lasting for one year until 17th September 2019. The procurement method was a direct award in accordance with the authority's standing orders.

This contract provides a valuable opportunity for businesses, particularly those specialising in telecommunications and customer service, to engage with local government contracts. Small and medium enterprises (SMEs) are particularly encouraged to participate, given the suitability criteria. Companies with expertise in call handling or related services could position themselves as strong candidates to compete for future opportunities in similar areas.

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Notice Information

Notice Title

LB Havering - Out of Hours Call Handling (Interim Contract)

Notice Description

LB Havering - Out of Hours Call Handling (Interim Contract)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8e429606-c661-4398-a34c-b7f55c9c3443
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d77e05f4-75bc-4b95-9b7c-2cf543a1c149
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Direct award in accordance with the authority's standing orders
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£99,900 Under £100K
Lots Value
Not specified
Awards Value
£99,900 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Sep 20187 years ago
Submission Deadline
27 Jul 2018Expired
Future Notice Date
Not specified
Award Date
26 Jul 20187 years ago
Contract Period
17 Sep 2018 - 17 Sep 2019 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ONESOURCE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ROMFORD
Postcode
RM1 3BB
Post Town
Romford
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI52 Barking & Dagenham and Havering
Delivery Location
TLI London
Local Authority
Havering
Electoral Ward
St Edward's
Westminster Constituency
Romford

Supplier Information

Number of Suppliers
1
Supplier Name

PINNACLE CONNECT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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