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contract_15741 - Contact Centre for DBS

Home Office

This public procurement record has 1 release in its history.

Award

09 Jul 2025 at 17:21

Award Notice
Summary of the contracting process

This procurement process, managed by the Home Office, involves the award of a contract for the operation of a Contact Centre for the Disclosure and Barring Service (DBS). The procurement falls under the services category, specifically identified as a call centre service with the classification code CPV 79512000. The contract is valued at £28,000,000 and spans from 2nd October 2023 to 1st October 2028. It was conducted using a selective procurement method as a call-off from a framework agreement. The main location for service delivery includes multiple regions including the United Kingdom, the Channel Islands, Isle of Man, and international addresses. The procurement stage is complete with the award made to HGS UK and published on 9th July 2025.

This tender presents substantial opportunities for large-scale businesses with expertise in call centre operations. Despite being unsuitable for small to medium enterprises (SMEs) or voluntary, community, and social enterprises (VCSEs), it offers a chance for established companies to secure a long-term contract with a significant value, thereby supporting strategic growth and expansion. Companies with a robust infrastructure for managing high-volume customer interactions, especially with a focus on compliance and public sector services, would be well-suited to leverage this opportunity for business growth.

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Notice Information

Notice Title

contract_15741 - Contact Centre for DBS

Notice Description

Contact Centre for DBS

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8ec3f6cd-c271-4b2d-84d6-bd19da0465d9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/078e3f69-8505-4636-bd5a-ef49764e2090
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£28,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
£28,000,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
9 Jul 20251 years ago
Submission Deadline
26 Apr 2023Expired
Future Notice Date
Not specified
Award Date
2 Oct 20232 years ago
Contract Period
2 Oct 2023 - 1 Oct 2028 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Home Office
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
L3 1QY
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
Waterfront South
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

HGS UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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