Tender

Contact Centre Call Handling

THE ARTS COUNCIL ENGLAND

This public procurement record has 1 release in its history.

Tender

10 Jul 2017 at 16:29

Tender Notice
Summary of the contracting process

The Arts Council England is conducting a tender for a Contact Centre Call Handling solution, which involves procuring the Enghouse Interactive system to integrate with their existing Cisco Call Manager. This procurement is categorised under services, specifically focusing on evaluation consultancy and recreational services. The tender was published on 10th July 2017, with a submission deadline set for 28th July 2017. The contract period is expected to commence on 11th August 2017 and last for four years, concluding on 10th August 2021. The maximum contract value is capped at £40,000 for the first year and £55,000 over the full duration.

This tender presents significant opportunities for businesses, particularly those specialising in contact centre solutions and related services. Small and medium-sized enterprises (SMEs) are encouraged to participate, given the contract's suitability for them. Companies that can provide integration capabilities with existing systems and demonstrate expertise in customer interaction across multiple channels, such as telephone, email, and web chat, would be particularly well-suited to compete for this contract. The contracting authority is actively seeking innovative solutions to enhance their service delivery.

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Notice Information

Notice Title

Contact Centre Call Handling

Notice Description

Arts Council England are looking to procure the Enghouse Interactive Contact Centre solution to be integrated with our existing Cisco Call Manager system, thereby replacing our existing UCCX system. The Enghouse solution will be used to handle customer interaction across a number of channels, including telephone, email and web chat. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids must be submitted through this portal. All queries regarding this event should also be submitted via the portals message board. If you have difficulties accessing the portal then you should contact the Bravo helpline. The number is on the portals welcome page. The maximum contract value including VAT must not exceed PS40,000 in the first contract year and PS55,000 over the full contract duration of 4 years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8f06dca4-8b24-45fb-8fa2-ccedf987d83e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c7c155f5-cde4-4a67-8764-f5f9decf0725
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

92 - Recreational, cultural and sporting services

CPV Codes

79419000 - Evaluation consultancy services

92000000 - Recreational, cultural and sporting services

Notice Value(s)

Tender Value
£40,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Jul 20178 years ago
Submission Deadline
28 Jul 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
10 Aug 2017 - 10 Aug 2021 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE ARTS COUNCIL ENGLAND
Contact Name
David Battersby, ARTS COUNCIL ENGLAND
Contact Email
procurement.services@artscouncil.org.uk
Contact Phone
Not specified

Buyer Location

Locality
BIRMINGHAM
Postcode
B1 2LH
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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