Award

RUG - Universal Credit - Assisted Digital Support - AWARD

COVENTRY - SOLIHULL - WARWICKSHIRE

This public procurement record has 1 release in its history.

Award

29 Mar 2017 at 08:50

Award Notice
Summary of the contracting process

The Rugby Borough Council is seeking to engage a provider for the "RUG - Universal Credit - Assisted Digital Support" contract, valued at £28,000, under the open procurement method. This contract will span from 1st April 2017 to 31st March 2018 and is aimed at offering assistance to approximately 300 residents in Rugby, West Midlands, in managing their Universal Credit claims through online platforms. The tender was officially awarded on 29th March 2017, completing the tendering stage of the procurement process.

This opportunity is particularly well-suited for small and medium enterprises (SMEs) and voluntary and community sector organisations (VCSEs) that can provide guided support services, especially in online assistance, financial consultancy, and related community services. Businesses with expertise in delivering customer-focused support and digital services will find this contract beneficial as it fosters growth through collaboration with local authorities and addresses the needs of the community during a significant transition in benefits management.

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Notice Information

Notice Title

RUG - Universal Credit - Assisted Digital Support - AWARD

Notice Description

Universal Credit brings a cultural change and behavioural shift for claimants to be more responsible for managing their money, including housing costs. The service is delivered predominantly via self-service using the internet. Some Claimants will need help with this. Universal Support (US) is advice, assistance or support provided by Universal Credit, Local Authorities or agreed partners for the purpose of assisting them with: - Managing their claim or award of Universal Credit including accessing and using online services; - Managing their financial affairs The aim of this contract is to; - Support the cultural shift to claimant responsibility and self-service. - Support claimants who could transact online, with help, to do so and ensure that those who cannot self-serve are assisted with access to Universal Credit. The Council is looking to work with an organisation to provide assistance for residents who need help to make a claim on-line for Universal Credit. The external organisation could represent an umbrella group of external providers but the contract will be between Rugby Borough Council and one external provider. During the period of the contract it is estimated that around 300 residents will seek support. This is based on information provided by the Department for Work and Pensions. The actual number of residents seeking support may differ from this estimate. The Council will also be working with teams within the Council to provide ad hoc support to claimants on a case by case basis.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-905259a7-c610-4bab-a107-64b9a017659e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9b995db6-c6eb-4012-9eaf-c4371296206e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

75 - Administration, defence and social security services

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

66171000 - Financial consultancy services

75200000 - Provision of services to the community

85312310 - Guidance services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
£28,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Mar 20178 years ago
Submission Deadline
17 Mar 2017Expired
Future Notice Date
Not specified
Award Date
28 Mar 20178 years ago
Contract Period
31 Mar 2017 - 31 Mar 2018 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
COVENTRY - SOLIHULL - WARWICKSHIRE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
RUGBY
Postcode
CV21 2RR
Post Town
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG13 Warwickshire CC
Delivery Location
TLG West Midlands (England)
Local Authority
Rugby
Electoral Ward
Benn
Westminster Constituency
Rugby

Supplier Information

Number of Suppliers
1
Supplier Name

BENN PARTNERSHIP CENTRE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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