Award

Provision of Glassbox - Session Replay Software

CROWN COMMERCIAL SERVICE

This public procurement record has 1 release in its history.

Award

27 May 2022 at 08:15

Award Notice
Summary of the contracting process

The Crown Commercial Service has recently awarded a contract titled "Provision of Glassbox - Session Replay Software" within the IT software package industry category. The procurement process is classified as a direct tender, awarded for a total value of £18,089. The contract period commenced on 20th May 2022 and will run until 19th May 2023. The locations for delivery include regions in both the North West and London, United Kingdom. Key stages of this procurement have completed, with the official award notice published on 27th May 2022.

This tender presents valuable opportunities for businesses in the software development and digital analytics sectors, particularly those with expertise in session replay technologies and user experience analytics. Companies capable of providing innovative software solutions are well-suited to take advantage of similar tenders, potentially leading to enhanced contracts and services that improve digital customer experience for government bodies and large organisations. A focus on data-driven decision making will further support businesses looking to expand their offerings in this growing market.

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Notice Information

Notice Title

Provision of Glassbox - Session Replay Software

Notice Description

To supplement Google Analytics CCS requires session replay software. Session replay software will enable the business and key DDS teams to observe, replay, UX test and analyse user interaction across our digital services, on a grander scale. Thus leading to leaner, data-led decision making to improve digital customer experience, create frictionless digital journeys and better understand and measure customer behaviour.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-90ef32fa-98b0-4755-808d-d7209d72767d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f1495b5e-886c-4054-89a1-49fe24ce0cfd
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
£18,089 Under £100K
Lots Value
Not specified
Awards Value
£18,089 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
27 May 20223 years ago
Submission Deadline
24 Mar 2022Expired
Future Notice Date
Not specified
Award Date
19 May 20223 years ago
Contract Period
19 May 2022 - 19 May 2023 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLD North West (England), TLI London
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

GLASSBOX DIGITAL

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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