Tender

Contract

PHOENIX COMMUNITY HOUSING

This public procurement record has 1 release in its history.

Tender

08 Jun 2021 at 16:45

Tender Notice
Summary of the contracting process

The Phoenix Community Housing is currently seeking suppliers through an open procedure for their tender titled "Contract." This opportunity falls within the services industry, specifically under call centre services, and is located in London, United Kingdom. The tender was published on 8th June 2021 and has a deadline for submissions set for 12th July 2021. The contract is expected to commence on 4th October 2021 and continue until 4th October 2024, providing a significant period for successful bidders to establish their services.

This tender represents a valuable opportunity for businesses that specialise in call handling and customer service solutions. Companies with a strong background in delivering high-standard telephone services, particularly those that can demonstrate empathetic and professional customer interactions, would be well-placed to compete. Small and medium enterprises (SMEs) are encouraged to participate, as the buying authority values contributions that align with their commitment to resident satisfaction and operational excellence.

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Notice Information

Notice Title

Contract

Notice Description

Phoenix are seeking a supplier who can evidence an excellent track record of providing a 'high standard' of call handling expertise, sufficient resource and associated services knowledge to deliver a seamless telephone service OOH to Phoenix's residents (or persons acting on their behalf) outside of Phoenix's normal operating hours. The supplier will contribute to our aim of achieving great resident satisfaction in the upper quartile of our sector and assist us to improve the customer experience to meet the needs of residents. All services will be expected to maintain and demonstrate Phoenix's core values and project a non-judgemental empathetic approach to residents and exhibit a strong understanding of maintaining professional boundaries.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9249631f-ef6f-4ad0-bc18-27982a813384
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4c5f815d-99d2-44ca-855e-e0122d477666
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Jun 20214 years ago
Submission Deadline
12 Jul 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
3 Oct 2021 - 4 Oct 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PHOENIX COMMUNITY HOUSING
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE6 2RP
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI London
Local Authority
Lewisham
Electoral Ward
Catford South
Westminster Constituency
Lewisham East

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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