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For Transparency Purposes Only - Framework Mini Competition Call-Off against UK SBS Market Research Framework Agreement RM1086 MR130001 - Customer Satisfaction Tracker Survey

MINISTRY OF DEFENCE

This public procurement record has 4 releases in its history.

Award

12 Jul 2017 at 14:44

Award Notice
TenderAmendment

18 May 2017 at 12:09

Tender Notice
TenderAmendment

18 May 2017 at 12:01

Tender Notice
Tender

18 May 2017 at 11:51

Tender Notice
Summary of the contracting process

The Ministry of Defence has conducted a call-off competition under the UK SBS Market Research Framework Agreement RM1086 for a Customer Satisfaction Tracker Survey. The procurement, structured as a tender, is designed to evaluate the quality of Service Family Accommodation services for personnel and their families both in the UK and overseas. This initiative is classified under the market research services industry, with a contract value of £99,000. The tender period concluded on 19 June 2017, and the contract is scheduled to start on 1 July 2017, lasting until 30 June 2020. The work may involve delivery addresses across various locations including the United Kingdom, the European territories, and the Isle of Man.

This tender presents a significant opportunity for businesses specialising in market research, particularly those experienced in customer satisfaction surveys and similar projects. Small and medium enterprises (SMEs) could benefit from this procurement, where they can leverage their expertise in providing qualitative assessments and surveys. Companies that can demonstrate their capability in engaging with service personnel and their families will be well-positioned to compete in this tender process, supporting growth through public sector contracts.

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Notice Information

Notice Title

For Transparency Purposes Only - Framework Mini Competition Call-Off against UK SBS Market Research Framework Agreement RM1086 MR130001 - Customer Satisfaction Tracker Survey

Notice Description

Notice for call-off competition against Framework RM1086 MR130001 inviting Lot 4 Providers to tender for independent Customer Satisfaction Tracker Survey to assess quality of Service Family Accommodation services for Service Personnel and their families living in England and Wales, and overseas for British Forces Germany and European Support Group. Additional information: Lot 4 Providers under UK Shared Business Service Framework contract RM1086 MR 130001 (OJEU Ref 2013/147-255782) have been invited to tender for this requirement under call-off mini competition procedure.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-92af0388-ea91-4ecc-9120-cc473c8c3e0e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f2adf7ea-237a-44d5-bac1-ba3481bbeec3
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not applicable
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£99,000 Under £100K
Lots Value
Not specified
Awards Value
£110,070 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
12 Jul 20179 years ago
Submission Deadline
19 Jun 2017Expired
Future Notice Date
Not specified
Award Date
23 Jun 20179 years ago
Contract Period
1 Jul 2017 - 30 Jun 2020 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF DEFENCE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HUNTINGDON
Postcode
PE28 2EA
Postcode Area
Peterborough
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH42 Cambridgeshire CC
Delivery Location
Not specified
Local Authority
Huntingdonshire
Electoral Ward
Hemingford Grey & Houghton
Westminster Constituency
Huntingdon

Supplier Information

Number of Suppliers
1
Supplier Name

Opinion Research Services Limited

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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