Award

DIGITAL & INFORMATION SERVICES CONTACT CENTRE SUPPORT PACKAGE FOR RUNNING A CISCO ON-PREMISE CONTACT CENTRE

YORK TEACHING HOSPITAL NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Award

03 Oct 2022 at 10:06

Summary of the contracting process

The York Teaching Hospital NHS Foundation Trust has awarded a contract for the provision of DIGITAL & INFORMATION SERVICES CONTACT CENTRE SUPPORT PACKAGE. The contract, valued at £329,451.53 GBP, was awarded to CINOS LIMITED. The procurement method used was selective with Catalogue purchase. The contract period is from 1st October 2022 to 30th September 2025. The tender process was initiated on behalf of the buying organisation based in Scarborough, England, under the services category. The tender advert was last active on 30th September 2022.

This tender presents an opportunity for small and medium-sized enterprises (SMEs) in the software services industry to compete for providing contact centre support services to the York Teaching Hospital NHS Foundation Trust. Businesses specialising in license management software packages, particularly those offering Cisco on-premise contact centre solutions, may find this opportunity well-suited for business growth. The contract duration of 36 months provides a stable revenue stream for the selected supplier, benefiting both the contracting authority and the winning vendor.

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Notice Title

DIGITAL & INFORMATION SERVICES CONTACT CENTRE SUPPORT PACKAGE FOR RUNNING A CISCO ON-PREMISE CONTACT CENTRE

Notice Description

Cinos Contact centre support Contact Centre Express 160 1st October 2022 36 Months Enghouse Arc 11 1st October 2022 36 Months Redbox Recording 2 1st October 2022 36 Months UC System Support - Medium 1 1st October 2022 36 Months

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9366cde0-0af4-4aa1-9c52-7dd18b0f2009
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/48da17e5-9323-479a-b41a-a702662545e6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Catalogue purchase
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48218000 - License management software package

Notice Value(s)

Tender Value
£329,451 £100K-£500K
Lots Value
Not specified
Awards Value
£329,451 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
3 Oct 20223 years ago
Submission Deadline
30 Sep 2022Expired
Future Notice Date
Not specified
Award Date
29 Sep 20223 years ago
Contract Period
30 Sep 2022 - 30 Sep 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
YORK TEACHING HOSPITAL NHS FOUNDATION TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SCARBOROUGH
Postcode
YO12 6QL
Post Town
York
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE22 North Yorkshire
Delivery Location
Not specified

Local Authority
North Yorkshire
Electoral Ward
Woodlands
Westminster Constituency
Scarborough and Whitby

Supplier Information

Number of Suppliers
1
Supplier Name

CINOS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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