Tender

Provision of Customer Service Practitioner Apprenticeship, NHS Bespoke - Health Education England

SALISBURY NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Tender

10 Jun 2020 at 11:11

Tender Notice
Summary of the contracting process

The Salisbury NHS Foundation Trust is initiating a tender for the provision of a bespoke Level 2 Customer Service Practitioner Apprenticeship, aimed at fulfilling the training needs of the NHS and public sector employers in England. The procurement process commenced on 10th June 2020 and is classified under the 'Education and training services' category, with a total estimated value of £100 million. Bidders have until 10th July 2020 to submit their proposals, with the contract set to commence on 1st September 2020 and run until 1st August 2024. The procurement will adopt an open procedure, designed to allow a wide array of providers to participate.

This tender presents an excellent opportunity for training organisations that specialise in apprenticeships and vocational education, particularly those with expertise in delivering training for health and social care roles. Both national and regional providers, especially small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations, are encouraged to apply. The collaboration with Health Education England signifies a commitment to enhancing workforce development in the NHS, thus creating scope for businesses dedicated to delivering training that meets specific sector requirements.

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Notice Information

Notice Title

Provision of Customer Service Practitioner Apprenticeship, NHS Bespoke - Health Education England

Notice Description

The Level 2 Business Administration apprenticeship framework has been a vital entry level route into the NHS for many years. With the removal of this framework from 31st July 2020 and no direct replacement apprenticeship standard HEE want to ensure that the NHS can still offer a Level 2 programme to attract new talent into the NHS and also offer existing staff the opportunity to move into administration roles. HEE are therefore launching a national procurement for a NHS specific Level 2 Customer Service Practitioner apprenticeship standard and welcome bids from national and regional providers to deliver a bespoke programme that will cover the wide range of administration and patient facing roles in the NHS from 1st August 2020. Health Education England, on behalf of NHS (and other public sector) employers nationally are looking for suitably qualified apprenticeship training organisations to adapt the Customer Service Practitioner (L2) standard to reflect the business and operational needs of health and social care, whilst fulfilling all the requirements of the Standard. This may be either national providers, or a mix of national and regional (including some NHS main providers), and could be either fully delivered by the training provider, or delivered in partnership with the employers where that capability and wish to do so exists. HEE will be willing to work with the successful provider(s) to develop and adapt content, however the majority of that work will be expected to be carried out by the provider. All responses must be via Salisbury NHSFT's Bravo procurement portal, under the existing Dynamic Purchasing System for Education.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-944d2d01-e0a6-44c9-907a-62fb92725a1a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a8a84b56-9a1a-4a89-9076-eec00c6ecf88
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80000000 - Education and training services

Notice Value(s)

Tender Value
£100,000,000 £100M-£1B
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Jun 20205 years ago
Submission Deadline
10 Jul 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Aug 2020 - 1 Aug 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SALISBURY NHS FOUNDATION TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALISBURY
Postcode
SP2 8BJ
Post Town
Salisbury
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK72 Wiltshire
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Wiltshire
Electoral Ward
Downton & Ebble Valley
Westminster Constituency
Salisbury

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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