Tender

Compassionate conversations training

NHS ENGLAND

This public procurement record has 1 release in its history.

Tender

06 Oct 2021 at 20:17

Tender Notice
Summary of the contracting process

The NHS England is seeking proposals for a training programme titled "Compassionate conversations training," aimed at providing essential support to patient-facing staff in the healthcare sector. This procurement falls under the education and training services industry category, with a total value of £3,000,000. The tender process is currently active and follows an open procurement method, having commenced with a publication date of 6th October 2021. Interested suppliers have until 5th November 2021 to submit their bids, with the contract expected to begin on 10th December 2021 and run until 31st March 2022. The training will roll out in two Lots, targeting a total of 21,000 places across various NHS settings in England.

This tender represents a significant opportunity for businesses in the training and development sector, particularly those specialising in staff training, management training, and personal development. Companies with experience in delivering comprehensive training solutions tailored for the NHS or similar healthcare organisations would be well-suited to compete. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are also encouraged to participate, as the procurement is designed to foster inclusivity and support diverse suppliers. Engaging in this contract can enhance a business's profile and establish long-term relationships within the public healthcare sector.

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Notice Information

Notice Title

Compassionate conversations training

Notice Description

The NHS People Plan 2020-21 sets out a number of key ambitions that will support our drive to make sure our colleagues have the practical and emotional support they need to do their jobs. Our aim is to build on the support provided during the COVID-19 response and make sure it continues. Despite the pandemic bringing a compassionate and positive focus on the NHS, more recently there has been a noted increase in the number of incidents of uncivil behaviour towards NHS staff, particularly those in patient-facing roles. There are colleagues who have shared their experience of challenging or negative behaviour, inappropriate language and difficult conversations, and how this has impacted on their health and wellbeing. If not handled correctly, this can impact on motivation and potentially increase an individual's intention to leave. After completion of an engagement exercise with a number of Integrated Care Systems (ICSs) and regional colleagues, it was identified that there is a clear need to support NHS colleagues, in particular patient facing staff, to be able to manage potential difficult situations safely. It is therefore important that we address this and equip colleagues with the skills they need to handle challenging situations with compassion, whilst ensuring they feel able to look after their own wellbeing if needed. Our intention is to commission a training course that will be offered to front line, patient facing NHS staff, to equip them with the skills they need to handle challenging situations with compassion, whilst ensuring they feel able to look after their own wellbeing if needed. This training programme is being commissioned in two Lots, with 7,000 places (specifically targeted at primary care staff) being requested in Lot 1, and 14,000 places (targeted at NHS staff working in hospitals, trusts and community care) being requested in Lot 2. Interested suppliers should register on the NHS England & Improvement e-procurement system here: https://health-family.force.com/login * Once logged in click 'Find Opportunities' and search for 'National training programme for NHS staff - Compassionate conversations' * Click 'Register Interest' * Once you have registered your interest you will be able to view the Requirements and submit a response to the question within the portal * Any messages about the opportunity should be sent via the e-procurement system. You can do this by going to the home page and: o Click on 'My proposals & Quotes' o Click the relevant Project Title o Click 'Messages' & 'New Message'

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9498efa9-e7f6-47b6-973f-0d8fbe2a3297
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/80ed7ac4-9dd0-4550-b5c2-50c8985250a2
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

80 - Education and training services

CPV Codes

79632000 - Personnel-training services

79633000 - Staff development services

80000000 - Education and training services

80511000 - Staff training services

80532000 - Management training services

80570000 - Personal development training services

Notice Value(s)

Tender Value
£3,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
6 Oct 20214 years ago
Submission Deadline
5 Nov 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
10 Dec 2021 - 31 Mar 2022 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS2 7UE
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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