Award

ITS180001 Contact Centre Systems Support

LEEDS CITY COUNCIL

This public procurement record has 1 release in its history.

Award

18 Jan 2018 at 11:34

Summary of the contracting process

The procurement process pertains to the title "ITS180001 Contact Centre Systems Support," initiated by Leeds City Council, which is located in the Yorkshire and the Humber region of the United Kingdom. This project falls under the telecommunications industry category and is classified as a service procurement. The contract, valued at £164,000, was awarded on 15 January 2018, with an active contract period starting from 1 April 2018 and concluding on 31 March 2019. The procurement method used was a selective process with a restricted procedure, and the tender period officially ended on 31 December 2017.

This tender presents a significant opportunity for businesses specialising in telecommunications equipment, maintenance services, and contact centre support. Companies that can effectively deliver technical support and maintenance for telephony systems may find this contract particularly appealing. While the successful supplier, Sabio Ltd, is a large enterprise, smaller firms in the telecommunications sector could also leverage this information to identify potential partnerships or seek similar future tenders that match their service offerings and capacities.

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Notice Title

ITS180001 Contact Centre Systems Support

Notice Description

Support and Maintenance of Council Contact Centre telephony estate

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-94fee305-e9ff-4ef9-bdd1-c2209d2163dc
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bed518eb-f9da-4772-aad0-2b56dbdd99ae
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

50 - Repair and maintenance services


CPV Codes

32400000 - Networks

32500000 - Telecommunications equipment and supplies

50330000 - Maintenance services of telecommunications equipment

Notice Value(s)

Tender Value
£164,000 £100K-£500K
Lots Value
Not specified
Awards Value
£164,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Jan 20188 years ago
Submission Deadline
31 Dec 2017Expired
Future Notice Date
Not specified
Award Date
15 Jan 20188 years ago
Contract Period
31 Mar 2018 - 31 Mar 2019 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
LEEDS CITY COUNCIL
Contact Name
Ruth Slack
Contact Email
ruth.slack@leeds.gov.uk
Contact Phone
+44 1133785871

Buyer Location

Locality
LEEDS
Postcode
LS1 1UR
Post Town
Leeds
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLE Yorkshire and The Humber

Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

SABIO

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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