Award

Customer Strategy Delivery Partner

THE ROYAL BOROUGH OF KINGSTON UPON THAMES

This public procurement record has 1 release in its history.

Award

17 Feb 2022 at 09:07

Award Notice
Summary of the contracting process

The Royal Borough of Kingston upon Thames recently awarded a contract titled "Customer Strategy Delivery Partner" as part of its Customer Fulfillment Programme, which aims to enhance the delivery of services to residents. The tender, categorised under project management consultancy services (CPV code: 72224000), was awarded on 26 January 2022, following a mini-competition under Lot 1 of the ESPO 664_21 Consultancy Services framework. The contract has a value of £298,015 and is set to run from 1 February 2022 to 31 October 2022, with the initial tender period ending on 16 December 2021, indicating a complete procurement stage.

This engagement presents substantial growth opportunities for consulting firms, particularly those with strengths in project management and service transformation within the public sector. Businesses focusing on innovative approaches to service delivery that align with digital transformation initiatives would be ideally suited to respond to future procurements of a similar nature. The nature of the contract indicates a preference for experienced providers who can help public organisations navigate significant efficiency improvements and meet the evolving needs of local communities.

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Notice Information

Notice Title

Customer Strategy Delivery Partner

Notice Description

The Customer Fulfillment Programme is one of the key priorities in the transformation programme with the appointment of a delivery partner vital in supporting the Council to deliver significant savings. With the aim to significantly redesign and reimagine these services so they; better meet resident needs; are digital by default and are; as efficient as possible in line with the borough's wider vision for Transformation. A mini-competition was held under Lot 1 - Business Services of the ESPO 664_21 Consultancy Services framework. The contract award is for a 9 month duration.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9577d4c7-05d6-4c38-8eb0-ffed7fae27e8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2d3eb8a3-1702-4a90-b4da-b9bcffd61ff5
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72224000 - Project management consultancy services

Notice Value(s)

Tender Value
£298,015 £100K-£500K
Lots Value
Not specified
Awards Value
£298,015 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Feb 20224 years ago
Submission Deadline
16 Dec 2021Expired
Future Notice Date
Not specified
Award Date
26 Jan 20224 years ago
Contract Period
1 Feb 2022 - 31 Oct 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE ROYAL BOROUGH OF KINGSTON UPON THAMES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KINGSTON UPON THAMES
Postcode
KT1 1EU
Post Town
Kingston upon Thames
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI63 Merton, Kingston upon Thames and Sutton
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Kingston upon Thames
Electoral Ward
Kingston Town
Westminster Constituency
Kingston and Surbiton

Supplier Information

Number of Suppliers
1
Supplier Name

31TEN CONSULTING

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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