Award

Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.

PLATFORM HOUSING GROUP

This public procurement record has 2 releases in its history.

Award

12 Dec 2024 at 16:41

Award Notice
Tender

26 Sep 2024 at 08:21

Tender Notice
Summary of the contracting process

Platform Housing Group has concluded the procurement process for a Secondary Contact Centre call handling service, with the objective of providing phone cover 24/7/365 to support call handling during peak times, low resourcing periods, mandatory training, and other ad hoc requirements. This contract, which belongs to the call centre industry category, covers a wide geographical area including the United Kingdom, Europe, and other regions. The procurement stage is completed with the contract awarded on 12 December 2024. The contract period is set to start on 1 March 2025 and will continue until 28 February 2028, with a contract value of £246,240. The process employed an open procedure (above threshold) method.

This tender represents a significant business growth opportunity for companies specialising in call centre services. The requirement for 24/7/365 cover means that businesses with robust resourcing and operational capabilities are well-suited to compete. The service will help Platform Housing Group manage their call volumes efficiently, ensuring continuous and reliable customer support. The tender is ideal for organisations that can deliver high-quality call handling services and have the infrastructure to support continuous operation without interruptions.

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Notice Information

Notice Title

Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.

Notice Description

Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-957f7926-bea7-427e-8c80-0b8550fa71ea
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/56c24443-aa9c-40de-8964-c89cda7f46a1
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£550,000 £500K-£1M
Lots Value
Not specified
Awards Value
£246,240 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
12 Dec 20241 years ago
Submission Deadline
25 Oct 2024Expired
Future Notice Date
Not specified
Award Date
12 Dec 20241 years ago
Contract Period
1 Mar 2025 - 28 Feb 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PLATFORM HOUSING GROUP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOLIHULL
Postcode
B37 7YD
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG32 Solihull
Delivery Location
Not specified
Local Authority
Solihull
Electoral Ward
Bickenhill
Westminster Constituency
Meriden and Solihull East

Supplier Information

Number of Suppliers
1
Supplier Name

MANGO DIRECT MARKETING

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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