Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.

PLATFORM HOUSING GROUP

There is 1 contract in this contracting process.

Summary of the contracting process

Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service, with the tender falling under the "Call centre" industry category (CPV code 79512000). The procurement stage is currently in the Tender phase, and proposals are invited for services to provide 24/7/365 phone cover support. The procurement method is an open procedure (above threshold). Key dates include the tender submission deadline on 25th October 2024 at 16:00 BST, and the contract period is set to start on 1st March 2025, concluding on 28th February 2028. The service locations include the United Kingdom, Channel Islands, Isle of Man, British Overseas Territories, Europe, and Rest of the World.

This tender presents an excellent opportunity for businesses specialising in contact centre services to expand their operations by partnering with Platform Housing Group. Companies that can provide continuous and reliable call handling services will find this contract particularly suitable. Although it is not designated specifically for SMEs or VCSEs, larger firms or those with capacity to handle extensive call volumes and offer robust training and support solutions are well-positioned to compete for this contract. This tender is an ideal avenue for service providers looking to establish or strengthen their presence in the public sector.

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Tender

Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.