Award

External Independent Review of GMC Escalated Customer Complaints

GENERAL MEDICAL COUNCIL (GMC)

This public procurement record has 1 release in its history.

Award

30 Oct 2018 at 17:45

Award Notice
Summary of the contracting process

The General Medical Council (GMC) has concluded a procurement process for an external independent review of escalated customer complaints, with a contract value of £86,400. The procurement method used was an open procedure, and the contract period runs from 1st April 2018 to 31st March 2021. The project, classified under performance review services, targeted locations in the North West and London, and was initiated in response to the effectiveness of the GMC's complaints handling. The tender period ended on 1st January 2018.

This opportunity is particularly suitable for small and medium-sized enterprises (SMEs) specialising in performance review and consultancy services. Businesses that have expertise in complaint management systems and can demonstrate successful previous engagements in similar reviews may find this a lucrative avenue for growth. Competing organisations should prepare to showcase their capabilities in providing independent assessments that enhance customer satisfaction and service improvements.

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Notice Information

Notice Title

External Independent Review of GMC Escalated Customer Complaints

Notice Description

The GMC is inviting quotes for an independent review and advice service. This service would have the responsibility of reviewing the effectiveness of our complaints handling in certain customer complaints which have been handled in accordance with our internal complaints policy and where the complainant remains dissatisfied with our responses. The complaints to be reviewed will be identified by the GMC with reference to certain set criteria. This will not be an automatic right for complainants.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-95b48b37-1722-4324-b080-306cd3ad77e5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6f9b9654-de18-46d8-befa-5490cdc62333
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79313000 - Performance review services

Notice Value(s)

Tender Value
£86,400 Under £100K
Lots Value
Not specified
Awards Value
£86,400 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
30 Oct 20187 years ago
Submission Deadline
1 Jan 2018Expired
Future Notice Date
Not specified
Award Date
5 Mar 20187 years ago
Contract Period
31 Mar 2018 - 31 Mar 2021 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GENERAL MEDICAL COUNCIL (GMC)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M3 3AW
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLD North West (England), TLI London
Local Authority
Manchester
Electoral Ward
Deansgate
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

CH&I ASSOCIATES

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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