Planning

Contact Centre As A Service

TEIGNBRIDGE DISTRICT COUNCIL

This public procurement record has 2 releases in its history.

Planning

06 Oct 2023 at 14:52

Market Engagement Notice
Planning

03 Oct 2023 at 15:16

Market Engagement Notice
Summary of the contracting process

The Teignbridge District Council is planning a tender process for the procurement of Contact Centre As A Service. The procurement falls under the industry category of Telecommunications-infrastructure maintenance services. The engagement end date is set for October 20, 2023. This opportunity is currently in the planning stage, offering potential suppliers a chance to understand system availability, functionality, and associated costs and timescales.

This tender process by the Teignbridge District Council presents an opportunity for small and medium-sized enterprises (SMEs) in the South West region of the United Kingdom. Businesses involved in providing telecommunications-infrastructure maintenance services would be well-suited to compete for this contract. Interested suppliers should engage with the Council before the engagement end date to participate effectively in the upcoming procurement process.

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Notice Information

Notice Title

Contact Centre As A Service

Notice Description

As part of this ongoing programme of IT system compatibility, Strata are currently working with the specified organisations to review their current Contact Centre needs and requirements and wish to connect with Suppliers and their systems currently available to the Public Sector. Strata are undertaking this Soft Market Test (SMT) to understand system availability, functionality, and digital direction, along with potential associated costs and timescales if change is required. This paper outlines the current usage and potential future requirements of a replacement Contact Centre as a Service solution at the specified organisations. A detailed specification will be developed if the authorities decide to proceed with going to the market and will be released as part of a fully compliant procurement process.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-964ddcad-bab5-440a-a4c5-ec8580b28c9a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8ed5a216-ec11-40b2-b0a9-7017e72161ab
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50332000 - Telecommunications-infrastructure maintenance services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
6 Oct 20232 years ago
Submission Deadline
Not specified
Future Notice Date
20 Oct 2023Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TEIGNBRIDGE DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWTON ABBOT
Postcode
TQ12 4XX
Post Town
Torquay
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK43 Devon CC
Delivery Location
TLK South West (England)
Local Authority
Teignbridge
Electoral Ward
Buckland & Milber
Westminster Constituency
Newton Abbot

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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