Award

Quotation for Learning & Development Customer Feedback System - AWARD

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 2 releases in its history.

AwardUpdate

18 Dec 2017 at 14:43

Award Notice
Award

18 Dec 2017 at 14:43

Award Notice
Summary of the contracting process

Sandwell Metropolitan Borough Council has recently awarded a contract for the "Quotation for Learning & Development Customer Feedback System." This procurement falls within the software package and information systems industry, specifically focusing on customer relationship management software. The contract is for a system that requires 20 tablet devices compatible with a feedback solution, intended to streamline the evaluation process of training sessions. The contract period commenced on 1st December 2017 and extends until 30th November 2019. The procurement method used was an open procedure, and the award was officially announced on 18th December 2017.

This tender presents a significant opportunity for businesses specialising in software development, particularly those with expertise in designing user-friendly customer feedback systems and integrating hardware solutions. Companies that can offer innovative software capable of managing multiple training assessments, along with secure tablet devices, would be well-positioned to compete for similar contracts in future. As the local authority focuses on enhancing training evaluation methods, there is a clear demand for advanced feedback solutions within the public sector.

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Notice Information

Notice Title

Quotation for Learning & Development Customer Feedback System - AWARD

Notice Description

Learning & Development Customer Feedback System As part of a new initiative to support and manage the evaluation and analysis process of training sessions, Sandwell Council are looking for a supplier to deliver a tablet-based customer feedback solution. The supplier should deliver devices which are compatible with their platform hosting an evaluation 'questionnaire', data collation and automatically generated reports. The current process in which we evaluate training sessions is time consuming and costly as they are completed in paper format. Firstly, the questionnaires are designed and printed on paper. They are then given to the delegates that attend the training sessions to complete. The responses are collated by business support who manually input responses into our current system. The data is then stored on an excel spreadsheet from which infographics are designed to present the information collated and to display the return on investment. We are looking for a supplier who can provide a user-friendly software solution which enables us to design multiple questionnaires for a variety of training sessions. Additionally, the software must allow for continual feedback and reporting and must be easy to view and use. 20 devices (tablets) that are compatible with the software and fully secured for use are also required. The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to Quotation or other related documents. To submit a quotation you will be required to 'Opt In'. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Friday 17 November 2017 at 15:00hrs

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-97bcd1f0-5592-45c6-baab-4211f2ece0ca
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/40fd8e4c-669b-4984-acf4-50764a0701d1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

48422000 - Software package suites

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Dec 20178 years ago
Submission Deadline
17 Nov 2017Expired
Future Notice Date
Not specified
Award Date
18 Dec 20178 years ago
Contract Period
1 Dec 2017 - 30 Nov 2019 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Carole Le Roux
Contact Email
carole_leroux@sandwell.gov.uk
Contact Phone
0121 569 3628

Buyer Location

Locality
WEST MIDLANDS
Postcode
B69 3DB
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG West Midlands (England)
Local Authority
Sandwell
Electoral Ward
Oldbury
Westminster Constituency
West Bromwich

Supplier Information

Number of Suppliers
1
Supplier Name

CUSTOMER RESEARCH TECHNOLOGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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