Award

Provision of an Online Consultation, SMS Messaging and Appointment Booking Solution for NHS North Central London ICB

NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT

This public procurement record has 1 release in its history.

Award

22 Dec 2025 at 17:09

Summary of the contracting process

The NHS South, Central and West Commissioning Support Unit has completed a procurement process for the provision of an Online Consultation, SMS Messaging, and Appointment Booking Solution for NHS North Central London ICB. The contract, valued at £2,724,050.95 excluding VAT, was awarded to Accurx Limited and is set for a period starting from 1st October 2025 to 30th September 2028, with an option to extend by 12 months for an additional £908,016.98. This procurement falls under the industry category of IT services and was executed through a selective procurement method via a call-off from the CCS G-Cloud 14 Framework. The project caters to the local London region, aiming to enhance digital pathways in modernising general practice, aligning with NHS England's digital transformation goals.

This tender presents significant opportunities for growth, particularly for SMEs in the IT consultancy and software development sector, given the nature of services required. Enterprises with expertise in providing digital health solutions, particularly those adept at developing user-friendly online platforms for medical consultations and appointment management, will find this contract highly relevant. As the awarded supplier is identified as an SME, it highlights a positive environment for smaller businesses to engage in competitive procurement opportunities within the NHS framework.

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Notice Title

Provision of an Online Consultation, SMS Messaging and Appointment Booking Solution for NHS North Central London ICB

Notice Description

The contract is awarded for an initial period of 36 months - PS2,724,050.95 exc. VAT Option to extend for up to a further 12 months - PS908,016.98 exc. VAT The NHS England National Commercial and Procurement Hub supported NHS North Central London ICB to place a new contract for the Provision of an Online Consultation, SMS Messaging and Appointment Booking Solution. NHS North Central London ICB's requirement is for an Online Consultation, SMS Messaging and Appointment Booking tool. The solution is required to meet the digital pathways capabilities that support Modernising General Practice (MGP). A call-off process from the CCS G-Cloud 14 Framework (RM1557.14) Lot 2: Cloud software was undertaken in accordance with the G-Cloud 14 buyers guide to identify the most suitable provider to deliver requirements. The contract has been awarded to Accurx Limited.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-97d79994-fd74-4b79-953e-75c44f885117
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3633491f-25f0-4073-a10d-283251859cb9
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£2,724,050 £1M-£10M
Lots Value
Not specified
Awards Value
£3,632,067 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
22 Dec 20252 months ago
Submission Deadline
9 Sep 2025Expired
Future Notice Date
Not specified
Award Date
24 Sep 20255 months ago
Contract Period
30 Sep 2025 - 30 Sep 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EASTLEIGH
Postcode
SO50 5PB
Post Town
Southampton
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ35 South Hampshire
Delivery Location
TLI London

Local Authority
Eastleigh
Electoral Ward
Eastleigh Central
Westminster Constituency
Eastleigh

Supplier Information

Number of Suppliers
1
Supplier Name

ACCURX

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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