Tender

GB-Sheffield: British Business Bank - Customer Journey Mapping

BRITISH BUSINESS BANK

This public procurement record has 1 release in its history.

Tender

12 Jan 2023 at 15:55

Tender Notice
Summary of the contracting process

The British Business Bank is seeking suppliers to provide comprehensive customer journey maps for key processes across the Bank. This opportunity falls under the business and management consultancy services category. The procurement method is an open procedure, with a tender period ending on January 25, 2023. The contract period spans from February 20, 2023, to February 19, 2024. The British Business Bank, based in Sheffield, UK, is the contracting authority, and the contract is suitable for small or medium enterprises (SMEs).

This tender for customer journey mapping offers growth opportunities for businesses in the consultancy and related services industry. SMEs with expertise in business and management consultancy are well-suited to compete for this contract. Interested suppliers should take note of the upcoming deadline on January 25, 2023, to submit their proposals to the British Business Bank in Sheffield.

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Notice Information

Notice Title

GB-Sheffield: British Business Bank - Customer Journey Mapping

Notice Description

British Business Bank is inviting interested Suppliers to tender for the provision of comprehensive customer journey maps for key processes across the Bank This will include translation of' BBB processes into horizontal customer journeys (group-wide, cutting across product verticals), identifying: How many customer journeys BBB has overall (in relation to the processes identified in batches 1-3); and Which internal ('back-stage') processes underpin the delivery of which customer journeys Further detail can be found on the Delta e-Sourcing Portal in the link below, all clarifications/submissions must be sent via the portal to ensure transparency and audit-ability. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9800e1f1-37ef-4bf5-838d-c38f8b061db9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/601b2704-6f51-4628-9b64-65f8aef7ed87
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79400000 - Business and management consultancy and related services

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Jan 20233 years ago
Submission Deadline
25 Jan 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
20 Feb 2023 - 19 Feb 2024 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BRITISH BUSINESS BANK
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHEFFIELD
Postcode
S1 2GQ
Post Town
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
Not specified
Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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