Award

con_22604 NLP and Webchat Services

DEPARTMENT FOR EDUCATION

This public procurement record has 1 release in its history.

Award

27 Sep 2023 at 09:32

Award Notice
Summary of the contracting process

The Department for Education has awarded a contract for NLP and Webchat Services through a tender for Cloud Software aimed at providing support with AI-enabled telephony and Chatbot Services. The contract falls under the IT services category, specifically consulting, software development, Internet, and support. The procurement method used was selective, as the Department for Education called off from a framework agreement. The contract period runs from June 15, 2022, to December 14, 2023, with a total value of £395,067. The tender period ended on May 13, 2022, and the procurement stage is now at the award phase.

This contract presents an opportunity for SMEs in the West Midlands region of the United Kingdom, specialised in IT services, to expand their business. Businesses well-suited to compete in this tender should have expertise in AI technologies, telephony, and chatbot services. The Department for Education, as the contracting authority, awarded the contract to Inform Communications Ltd, a supplier based in Bracknell. The overall aim of the contract is to improve the Department for Education's communication services through the implementation of advanced NLP and Webchat capabilities.

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Notice Information

Notice Title

con_22604 NLP and Webchat Services

Notice Description

Cloud Software to provide support with AI enabled telephony and Chatbot Services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-981f6516-580e-4ace-af27-d0b0c974132c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/eb992522-29f5-4f25-a62a-bbfdd26df365
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£395,067 £100K-£500K
Lots Value
Not specified
Awards Value
£395,067 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Sep 20232 years ago
Submission Deadline
12 May 2022Expired
Future Notice Date
Not specified
Award Date
14 Jun 20223 years ago
Contract Period
14 Jun 2022 - 14 Dec 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR EDUCATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHEFFIELD
Postcode
S1 3TP
Post Town
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
TLG West Midlands (England)
Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Supplier Information

Number of Suppliers
1
Supplier Name

INFORM COMMUNICATIONS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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