Award

WP1979 Zendesk Licenses Variation for extension

GOVERNMENT DIGITAL SERVICE

This public procurement record has 2 releases in its history.

Award

22 Jul 2022 at 10:17

Award Notice
Award

08 Dec 2021 at 15:52

Award Notice
Summary of the contracting process

The Government Digital Service, located in London, has completed a tender for the provision of Zendesk licenses, resulting in the award of a contract valued at £897,000. This contract falls under the IT services industry category and was initiated as a variation for the ongoing support of GDS, CDIO, and CDDO live products. The procurement process followed a selective method, conducted as a call-off from a framework agreement. The current contract period commenced on 1 July 2022 and is scheduled to end on 30 June 2023. The tender's adjudication was completed, and relevant documentation was published on 22 July 2022, marking its successful award.

This tender presents an excellent opportunity for small and medium-sized enterprises (SMEs) involved in IT services, particularly those specialising in software development and support. Businesses that can provide innovative customer support solutions or those that have experience with licensing and implementation of similar software products would be particularly well-suited to engage in future tenders within this realm. The ongoing nature of the requirement suggests potential for long-term partnerships and recurring business in the public sector, especially for SMEs looking to expand their client base in government contracts.

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Notice Information

Notice Title

WP1979 Zendesk Licenses Variation for extension

Notice Description

Provision of Zendesk licenses for ongoing support for GDS, CDIO, and CDDO live products

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-989348f5-a923-4a91-808a-835f9d82bb22
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4c208f5e-48c8-4df9-8e5a-facfddd86988
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£897,000 £500K-£1M
Lots Value
Not specified
Awards Value
£1,299,900 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
22 Jul 20223 years ago
Submission Deadline
24 Jun 2022Expired
Future Notice Date
Not specified
Award Date
25 Jun 20214 years ago
Contract Period
30 Jun 2022 - 30 Jun 2023 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GOVERNMENT DIGITAL SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E1 8QS
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Whitechapel
Westminster Constituency
Bethnal Green and Stepney

Supplier Information

Number of Suppliers
1
Supplier Name

ZENDESK

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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