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CRM hosted software

Taunton Town Council

This public procurement record has 1 release in its history.

Award

28 Jul 2026 at 17:45

Award Notice
Summary of the contracting process

Taunton Town Council procured a hosted customer relationship management (CRM), asset management and mobile working system for its local services. The system is intended to create one operational record for council assets, customer contacts and service activity, improving ownership, visibility, response times, reporting and service planning. It must support assets and services across Taunton, including bins, buildings and structures, defibrillators, footpaths, noticeboards, parks and play areas, signs, speed indicator devices, toilets and trees, with further configurable categories. The requirement is a service procurement covering software and information systems. The council is responsible for a broad and growing local asset portfolio, with the system replacing fragmented information held across multiple systems and records.

The procurement is complete and was awarded through an open procedure. The tender submission deadline was 17 June 2026 at 12:00. Abavus Ltd was awarded the contract on 28 July 2026 for £38,000 including setup costs. The contract period runs from 1 September 2026 to 31 August 2030. The initial term is one year, with optional annual renewals by Taunton Town Council. The requirements were assessed on functional and outcome-based criteria: suppliers had to explain whether their solution met, partially met, exceeded or failed each requirement, supported by evidence from comparable local authority implementations where relevant. The opportunity was identified as suitable for small and medium-sized enterprises.

This award demonstrates demand from Taunton Town Council for an integrated, hosted operational platform rather than separate systems for customer contact, service requests, assets and mobile working. Relevant competitors would need a configurable CRM and asset management product that can handle varied local-authority asset types, support mobile users in the field and provide a reliable shared record for operational staff and managers. Strong capabilities in workflow ownership, service updates, management information, accountability and reporting would be important. Suppliers should be able to show how their platform can accommodate new council services without creating unnecessary standalone systems. Comparable local-authority implementations would strengthen credibility, particularly where they demonstrate improved visibility, timeliness, planning and resident service updates. The requirement is suitable for SME technology providers with this specialist capability.

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Notice Information

Notice Title

CRM hosted software

Notice Description

Purpose and Scope This specification sets out Taunton Town Council's requirements for a hosted CRM, asset management, and mobile working system for Council services. The requirements are expressed in functional and outcome-based terms. Suppliers should explain how their proposed solution meets, partially meets, exceeds, or does not meet each requirement, and should provide evidence from comparable local authority implementations where relevant. The initial contract term is one year, with optional annual renewal by the Town Council. The estimated value of the contract is less than GBP 20,000 including setup costs for the first year, Total possible contract available for four years at 30,000 GBP. The required system will support Council assets and services across Taunton. Current asset categories include Bins, Buildings and Structures, Defibrillators, Footpaths, Noticeboards, Parks and Play Areas, Signs, Speed Indicator Devices, Toilets, Trees, and further configurable categories. Detailed requirements are set out in the Requirements Matrix. Council Background and Current State Taunton Town Council is responsible for a broad and growing portfolio of local assets and services. Current customer contact, service, and asset information is held across multiple systems and records. These arrangements make it difficult to maintain a single version of the truth, report consistently, and provide clear updates where residents raise service requests. Objectives and Required Outcomes - Create a single trusted operational record for assets, customer contact, and service activity. - Improve ownership, visibility, and timeliness of Council service handling. - Enable operational staff and managers to work from consistent, current information. - Improve management information, accountability, and future service planning. - Provide a configurable platform that can support Council service expansion without unnecessary standalone systems.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-99019dae-8d2e-498d-80e6-8c3b8829a214
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/93db7b6a-672d-467f-818f-24f44ba0d9f9
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£38,000 Under £100K
Lots Value
Not specified
Awards Value
£38,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
28 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
28 Jul 20262 months ago
Contract Period
1 Sep 2026 - 31 Aug 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Taunton Town Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOMERSET
Postcode
TA1 9QQ
Postcode Area
Taunton
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK62 Somerset
Delivery Location
TLK South West (England)
Local Authority
Somerset
Electoral Ward
Bishop's Hull & Taunton West
Westminster Constituency
Taunton and Wellington

Supplier Information

Number of Suppliers
1
Supplier Name

Abavus Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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