Tender

Contact Centre System

FORHOUSING LIMITED

This public procurement record has 1 release in its history.

Tender

12 Dec 2022 at 12:15

Tender Notice
Summary of the contracting process

ForHousing Limited is seeking suppliers to provide a new Contact Centre System by 31st May 2023. The contract is expected to last for 3 years with a possible extension of 1 year. The procurement method is through an open procedure, with a tender period ending on 16th January 2023. The contract value is £220,000, and the main procurement category is services in the telephone operator services industry category based in the North West of the United Kingdom.

This tender opportunity for the Contact Centre System could be beneficial for businesses specialising in cloud-based Contact Centre as a Service (CCAAS) solutions. Companies experienced in delivering and configuring CCAAS systems based on specific process designs and requirements would be well-suited to compete. The contract offers a stable revenue stream for successful bidders over the initial 3-year period, with potential for extension, presenting a growth opportunity for service providers in the contact centre technology sector.

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Notice Information

Notice Title

Contact Centre System

Notice Description

ForHousing's current contact centre solution includes several systems and service providers. We are looking to procure and implement a new fully integrated, modern, cloud-based Contact Centre as a Service (CCAAS) system with associated license and support agreement. ForHousing are seeking a supplier who can deliver and configure a CCAAS system based on our documented process designs and system requirements. The system and associated support agreement should be implemented no later than 31st May 2023, so bidders must factor that in when considering whether to bid. It is envisaged that the ForHousing Contact Centre as a Service System Contract will last for a period of 3 years, with an option to extend for a further 1 year, subject to the rights of termination contained in the Contract.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-990df5dd-67e1-4e98-91c6-d2f09f22f2aa
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5e01f2cd-4356-4e00-a340-2d027c6f1fb8
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79511000 - Telephone operator services

Notice Value(s)

Tender Value
£220,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Dec 20223 years ago
Submission Deadline
16 Jan 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2023 - 31 Mar 2027 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FORHOUSING LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ECCLES
Postcode
M30 0BP
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
TLD North West (England)
Local Authority
Salford
Electoral Ward
Eccles
Westminster Constituency
Worsley and Eccles

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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