Award

Customer Relationship Management CRM) System

LONDON BOROUGH OF HAMMERSMITH & FULHAM

This public procurement record has 1 release in its history.

Award

03 Jun 2025 at 14:07

Award Notice
Summary of the contracting process

The procurement process for a Customer Relationship Management (CRM) System, including a customer portal and E-forms package, was undertaken by the London Borough of Hammersmith & Fulham. This process, classified under Software package and information systems, was conducted through a selective method involving a call-off from a framework agreement. The contract value is £250,010, and the awarded supplier is Granicus-Firmstep Limited. The procurement process has reached the award stage as of 3rd June 2025, with the contract period set from 26th October 2024 to 25th October 2026. The process ties into the goods category and focuses on the London region.

This tender represents substantial business growth opportunities, particularly for large-scale companies specialising in software and information systems. The application of such a CRM system is crucial for businesses looking to streamline customer interactions and enhance service delivery. Although small and medium enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) were not directly targeted during this procurement, larger entities in the industry that can meet comprehensive technological requirements are well-suited to compete for similar opportunities in the future.

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Notice Information

Notice Title

Customer Relationship Management CRM) System

Notice Description

Contract for the provision of a system that provides CRM lite, a customer portal and an E-forms package.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-994113ad-3922-49cb-8146-0052226dc022
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/655a44dc-ce97-4df9-a788-91bc8b1c7dac
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£250,010 £100K-£500K
Lots Value
Not specified
Awards Value
£250,010 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
3 Jun 20258 months ago
Submission Deadline
19 Jun 2024Expired
Future Notice Date
Not specified
Award Date
25 Jun 20241 years ago
Contract Period
25 Oct 2024 - 25 Oct 2026 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF HAMMERSMITH & FULHAM
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
W6 9JU
Post Town
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location
TLI London
Local Authority
Hammersmith and Fulham
Electoral Ward
Hammersmith Broadway
Westminster Constituency
Hammersmith and Chiswick

Supplier Information

Number of Suppliers
1
Supplier Name

GRANICUS-FIRMSTEP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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