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Tiger on Demand Booking & Customer App Services

Cambridgeshire and Peterborough Business Growth Company

This public procurement record has 1 release in its history.

Award

22 Oct 2026 at 14:36

Award Notice
Summary of the contracting process

Cambridgeshire and Peterborough Business Growth Company Limited bought booking and customer app software support for Tiger on Demand, its demand-responsive transport service. The requirement is to support the software that enables customers to book transport and receive an effective customer service. This is a technology services contract, specifically application service provision (CPV 72416000). The delivery location is the East of England. The buyer is the organisation named above; the transport service itself is the focus of the support. The contract concerns the booking and customer app rather than the provision of transport vehicles or passenger journeys.

The procurement is complete and has been awarded to Spare Labs Inc. The buyer used a single-tender action by direct award, below the applicable threshold. The award date was 1 September 2026. The awarded value is £113,400. The tender estimated a minimum value of £75,600 and a maximum value of £113,400. The stated tender submission deadline was 31 August 2026 at 5pm. The awarded contract period runs from 1 September 2026 to 31 August 2029. The tender gave an earlier end date of 31 August 2028. Small and medium-sized enterprises and voluntary, community and social enterprises were identified as suitable. No lots are set out. The award information does not state an evaluation basis.

This award shows that Cambridgeshire and Peterborough Business Growth Company Limited buys software support for its Tiger on Demand demand-responsive transport booking and customer app. A credible competitor would need to provide support for booking and customer-facing app software in a transport service context, with the aim of maintaining effective customer service. The requirement is a focused technology service rather than transport operations or vehicle supply. The selected supplier, Spare Labs Inc., is identified as an SME, and the procurement was marked as suitable for SMEs and voluntary, community and social enterprises. Those suppliers may therefore be relevant competitors for a future requirement of this kind, provided they can meet the buyer’s app-support needs.

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Notice Information

Notice Title

Tiger on Demand Booking & Customer App Services

Notice Description

Purchase of booking and customer app software support to deliver an effective customer service for CPCA's Tiger on Demand, Demand Responsive Transport (DRT).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-994dac90-50a3-4a4c-8c72-1406706234e2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/741fb1de-9e7c-4ede-a4b6-2ccb7e420cc5
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72416000 - Application service providers

Notice Value(s)

Tender Value
£113,400 £100K-£500K
Lots Value
Not specified
Awards Value
£113,400 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
22 Oct 20265 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Sep 20261 months ago
Contract Period
1 Sep 2026 - 31 Aug 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Cambridgeshire and Peterborough Business Growth Company
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HUNTINGDON
Postcode
PE29 3TN
Postcode Area
Peterborough
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH42 Cambridgeshire CC
Delivery Location
Not specified
Local Authority
Huntingdonshire
Electoral Ward
Huntingdon North
Westminster Constituency
Huntingdon

Supplier Information

Number of Suppliers
1
Supplier Name

Spare Labs

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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