Award

Amazon Connect RMC

STAFFORDSHIRE AND LANCASHIRE COMMISSIONING SUPPORT UNIT

This public procurement record has 4 releases in its history.

AwardUpdate

07 Mar 2022 at 12:04

Award Notice
AwardUpdate

02 Feb 2022 at 20:26

Award Notice
AwardUpdate

01 Feb 2022 at 10:11

Award Notice
Award

30 Dec 2021 at 10:54

Award Notice
Summary of the contracting process

The procurement process for the “Amazon Connect RMC” contract, initiated by Staffordshire and Lancashire Commissioning Support Unit, falls under the information technology services sector. The tender, valued at £77,739, was completed on August 1, 2021, with the contract period extending until August 1, 2023. This procurement was conducted through a selective method as a call-off from the G-Cloud 12 Framework Agreement, which ceased tender submissions on July 23, 2021. Located in Stoke on Trent (postcode ST4 4LX), the buyer's contact is Samantha Yates, reachable at 01782 872500.

This successful tender presents a significant opportunity for technology service providers looking to expand their operations, particularly those specialising in cloud services and call centre technology. Businesses that can offer innovative solutions or improvements in customer service and contact centre operations will find themselves well-positioned to compete for similar contracts in the future, especially under frameworks like G-Cloud that facilitate ongoing public sector procurement.

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Notice Information

Notice Title

Amazon Connect RMC

Notice Description

Amazon Connect RMC Contact Centre Replacement Additional information: G-Cloud 12 Framework Agreement (RM1557.12)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-99551da0-7d86-42d3-b143-17ca20a72080
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e5c74d4c-2e5c-4f43-8e91-30c2e60aa6f6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£77,739 Under £100K
Lots Value
Not specified
Awards Value
£77,739 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Mar 20223 years ago
Submission Deadline
22 Jul 2021Expired
Future Notice Date
Not specified
Award Date
31 Jul 20214 years ago
Contract Period
31 Jul 2021 - 1 Aug 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STAFFORDSHIRE AND LANCASHIRE COMMISSIONING SUPPORT UNIT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STOKE ON TRENT
Postcode
ST4 4LX
Post Town
Stoke-on-Trent
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG23 Stoke-on-Trent
Delivery Location
Not specified
Local Authority
Stoke-on-Trent
Electoral Ward
Fenton West & Mount Pleasant
Westminster Constituency
Stoke-on-Trent Central

Supplier Information

Number of Suppliers
1
Supplier Name

DIGITAL SPACE CLOUD SERVICES

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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