Award

Home Office Contact Centre Services

HOME OFFICE

This public procurement record has 2 releases in its history.

AwardUpdate

07 Oct 2019 at 12:41

Award Notice
Award

27 Sep 2019 at 14:58

Award Notice
Summary of the contracting process

The Home Office has recently completed a procurement process for "Home Office Contact Centre Services", valued at £22,800,000. This tender focused on providing contact centre services, which include a passport advice service for HM Passport Office. The contract period is set to run from 1st November 2019 to 31st October 2024, and it was awarded on 11th September 2019. The procurement method used was selective, with the contract being called off from a framework agreement. The services can be delivered to various locations, including the British Overseas Territories, Channel Islands, Europe, Isle of Man, and across the United Kingdom.

This tender offers significant opportunities for businesses looking to expand their operations within the public service sector, particularly those specialising in telephone-answering services. Companies that have the capacity to deliver large-scale customer service solutions and those with experience in governmental contracts would be well-positioned to compete for similar contracts. The procurement's structured framework allows for established service providers like TELEPERFORMANCE LIMITED to thrive, yet it also opens avenues for new entrants capable of meeting the specific needs outlined in the tender.

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Notice Information

Notice Title

Home Office Contact Centre Services

Notice Description

Provision of Contact Centre Services for the Home Office, including a passport advice service for HM Passport Office

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9a961dff-018b-4f89-ae0d-39bb426611a8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d7f296d3-21e5-45da-b3cb-0a47799bbb88
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£22,800,000 £10M-£100M
Lots Value
Not specified
Awards Value
£22,800,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
7 Oct 20196 years ago
Submission Deadline
27 Mar 2019Expired
Future Notice Date
Not specified
Award Date
10 Sep 20196 years ago
Contract Period
1 Nov 2019 - 31 Oct 2024 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HOME OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PETERBOROUGH
Postcode
PE1 1QG
Post Town
Peterborough
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH41 Peterborough
Delivery Location
Not specified
Local Authority
Peterborough
Electoral Ward
Central
Westminster Constituency
Peterborough

Supplier Information

Number of Suppliers
1
Supplier Name

TELEPERFORMANCE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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