Award

DfE HR Ticketing Solution

DEPARTMENT FOR EDUCATION

This public procurement record has 1 release in its history.

Award

13 Apr 2021 at 14:43

Summary of the contracting process

The procurement process for the DfE HR Ticketing Solution has been completed, initially launched by the Department for Education, located in Manchester, England. The procurement, classified under IT services including consulting and support (CPV Code: 72000000), utilised a limited method through competitive quotation below the threshold. The tender period concluded on 16 January 2020, followed by an active award status announcement on 16 January 2020, with the contract established to run from 17 January 2020 to 16 January 2022, valued at £194,976.

This tender presents significant opportunities for growth, particularly for businesses specialising in IT services such as software development, customer support systems, and consultancy. Small and medium-sized enterprises (SMEs) would be well-suited to engage in similar competitive processes, given the inclusive nature of this procurement method. Companies that can offer innovative solutions for customer service platforms, particularly those with experience in implementation and support services, are encouraged to explore future tenders with the Department for Education and other public sector entities.

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Notice Title

DfE HR Ticketing Solution

Notice Description

DfE HR Ticketing Solution : Zendesk Customer Service Platform, associated implementation, training and support services

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9b2a9fcc-71fc-4a53-a1e8-1d1cf2edc9ba
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/536005a0-c522-4202-beb0-3f0f803daa8e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Competitive quotation (below threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£194,976 £100K-£500K
Lots Value
Not specified
Awards Value
£194,976 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Apr 20214 years ago
Submission Deadline
16 Jan 2020Expired
Future Notice Date
Not specified
Award Date
16 Jan 20206 years ago
Contract Period
17 Jan 2020 - 16 Jan 2022 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR EDUCATION
Contact Name
Not specified
Contact Email
lisa.wray@education.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
MANCHESTER
Postcode
M1 2WD
Post Town
Manchester
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
Not specified

Local Authority
Manchester
Electoral Ward
Piccadilly
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

NETPREMACY

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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