Award

The Provision of a Remote Support Tool on behalf of NHS Counter Fraud Authority

N H S SHARED BUSINESS SERVICES

This public procurement record has 1 release in its history.

Award

10 Mar 2026 at 15:41

Award Notice
Summary of the contracting process

The procurement process for the provision of a remote support tool on behalf of NHS Counter Fraud Authority involves N H S Shared Business Services, based in Salford, England, as the buying organisation. The contract, categorised under software package and information systems, utilises a selective procurement method via a call-off from a framework agreement. The award was made to Softcat PLC, a large-scale supplier. The procurement stage is at the award phase, with the contract period spanning from 1 March 2026 to 28 February 2029, and an awarded value of £23,350. This tender does not require VCSE eligibility but is suitable for SMEs, focusing on improving remote technical support functionalities within Microsoft Teams for the Technology Service Desk across the United Kingdom.

This tender offers opportunities for businesses specialising in software and information system services, particularly those providing remote support tools. Companies capable of enhancing screen sharing experiences and integrating advanced technical support features may find this contract lucrative. The contract's arrangement, a call-off from a framework agreement, suggests potential for ongoing collaboration or future opportunities within the NHS landscape for businesses proficient in delivering targeted technical support solutions and improving remote user interactions. Firms that can provide innovative, service-specific features and streamline technical support capabilities would be well-positioned to compete for similar contracts in the public sector.

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Notice Information

Notice Title

The Provision of a Remote Support Tool on behalf of NHS Counter Fraud Authority

Notice Description

The provision will provide improvements to the current screen sharing functionality within Microsoft Teams to provide remote support to users of the Technology Service Desk with the introduction of a dedicated remote-support tool. Providing interaction directly with service-user devices remotely and provide additional functionality, effectiveness and streamlining to technical support capabilities by dedicated, service-specific features expected by a dedicated remote support tool.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9bce3603-95b5-467b-9c82-146a97d90e62
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/90680bb4-2ff5-46aa-91ae-3a2ad6a46170
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£23,350 Under £100K
Lots Value
Not specified
Awards Value
£23,350 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Mar 20264 days ago
Submission Deadline
27 Feb 2026Expired
Future Notice Date
Not specified
Award Date
27 Feb 20262 weeks ago
Contract Period
1 Mar 2026 - 28 Feb 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
N H S SHARED BUSINESS SERVICES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M50 2UW
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Quays
Westminster Constituency
Salford

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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