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Patient Experience AI

East Sussex Healthcare NHS Trust

This public procurement record has 1 release in its history.

Award

12 Aug 2026 at 11:55

Award Notice
Summary of the contracting process

East Sussex Healthcare NHS Trust procured an AI-enabled patient safety and experience platform. The requirement covers software and associated information technology services for capturing, analysing and supporting improvement in patients’ experiences and safety. It is classified as IT services, including consulting, software development, internet and support (CPV 72000000), and is treated as a goods procurement. The work is for the Trust and is delivered in Saint Leonards-on-Sea, East Sussex, at the Trust’s site on The Ridge. The procurement formed part of the Trust’s digital and patient-care technology requirements, rather than a general consultancy or standalone software development project.

The procurement is complete and was awarded on 5 August 2026 to Quantium Health Limited. The award value is £140,000, compared with an estimated procurement value of £105,000. The contract period runs from 7 September 2026 to 6 September 2029. The Trust used a selective procedure as a call-off from the Mid and South Essex NHS Foundation Trust Framework Agreement for Consultancy Solutions and Advisory Services. The tender submission deadline was 4 August 2026 at 12:00. The contract was awarded as a single requirement, with no separate lots recorded. The selected supplier is identified as a small or medium-sized enterprise.

This procurement indicates demand from an NHS trust for an integrated AI platform focused specifically on patient safety and patient experience. Suppliers best placed for a future requirement of this type would combine a proven healthcare software product with artificial intelligence, patient feedback and safety analytics, implementation support, and reliable ongoing technical assistance. Credibility would depend on demonstrating that the platform can operate in an NHS environment, turn patient and safety information into useful insight, and support practical service improvement. Experience working with healthcare organisations, handling sensitive patient-related information securely, and providing dependable support at organisational scale would strengthen a competing supplier’s position. Access to the relevant consultancy framework route would also be important.

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Notice Information

Notice Title

Patient Experience AI

Notice Description

Purchase of an AI patient safety and experience platform Additional information: This is a call off contract from framework Mid and South Essex NHS Foundation Trust Framework Agreement for the Consultancy Solutions and Advisory Services (reference number: 2023/S 000-024003)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9c68f2c7-7a99-4ceb-9a03-dde3e22e7360
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/06d5aa47-d776-4fdb-9e40-2b02ca3caafb
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£105,000 £100K-£500K
Lots Value
Not specified
Awards Value
£140,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
12 Aug 20262 weeks ago
Submission Deadline
4 Aug 2026Expired
Future Notice Date
Not specified
Award Date
5 Aug 20263 weeks ago
Contract Period
7 Sep 2026 - 6 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
East Sussex Healthcare NHS Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SAINT LEONARDS-ON-SEA
Postcode
TN37 7RD
Postcode Area
Tonbridge
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ22 East Sussex CC
Delivery Location
Not specified
Local Authority
Hastings
Electoral Ward
Conquest
Westminster Constituency
Hastings and Rye

Supplier Information

Number of Suppliers
1
Supplier Name

QUANTIUM HEALTH LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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