Planning

LGSS Unified Service Desk Software Replacement

LGSS

This public procurement record has 1 release in its history.

Planning

12 Jan 2018 at 10:31

Market Engagement Notice
Summary of the contracting process

The LGSS (Local Government Shared Services) is currently in the planning stage for the procurement of a Unified Service Desk Software Replacement, aimed at standardising the IT Helpdesk services provided to approximately 20,000 users across various local government and healthcare facilities. This procurement falls under the IT services sector (CPV code 72000000) and will span the East Midlands and East of England regions. The engagement end date is set for 31 January 2018, with several documents published to outline the market engagement and software requirements, aiding potential suppliers in understanding the expectations.

This tender presents an excellent opportunity for businesses specialising in IT services, software development, and support solutions to expand their market presence. Companies that offer comprehensive helpdesk and customer support platforms, as well as those equipped to provide tailored IT consulting, will be particularly well-suited to compete. By engaging with LGSS, businesses can not only participate in a significant contract but also enhance their visibility within the local government and healthcare sectors, paving the way for future collaborations and growth.

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Notice Information

Notice Title

LGSS Unified Service Desk Software Replacement

Notice Description

LGSS, is the shared services venture for partners Cambridgeshire County Council (CCC), Northamptonshire County Council (NCC), and Milton Keynes Council (MKC). LGSS IT currently run multiple IT Helpdesks providing support to some 20,000 end users across multiple local government and Healthcare sites using a mix of Helpdesk call recording software. LGSS wish to explore the market options/solutions that are available to enable the implementation of a standardised system across all of the Helpdesks. Please see the attached documentation for details of our requirements.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9c8edd7b-e2fc-4055-bb02-ec5393f317d9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a7a0e6c3-bc8e-4e86-85dd-d50cad96ef35
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Jan 20188 years ago
Submission Deadline
Not specified
Future Notice Date
31 Jan 2018Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LGSS
Contact Name
Kevin Halls
Contact Email
kevin.halls@cambridgeshire.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
CAMBRIDGE
Postcode
CB3 0AP
Post Town
Cambridge
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH42 Cambridgeshire CC
Delivery Location
TLF East Midlands (England)
Local Authority
Cambridge
Electoral Ward
Castle
Westminster Constituency
Cambridge

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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