Tender

Desk Side Support Service 2020-2023

SOUTH DOWNS NATIONAL PARK AUTHORITY

This public procurement record has 1 release in its history.

Tender

17 Oct 2019 at 10:18

Tender Notice
Summary of the contracting process

The South Downs National Park Authority is currently conducting a procurement process for the "Desk Side Support Service 2020-2023". This service falls under the computer-related services category and will be delivered across five offices located in the South Downs National Park, specifically aiming to support approximately 185 users. The procurement is at the tender stage, with the tender period closing on 21st November 2019. The estimated contract value is between £170,000 and £200,000, and the contract period is set to commence from 1st July 2020 and conclude by 30th June 2023. This procurement is being processed through an open procedure to encourage wide participation.

This tender presents significant opportunities for businesses specialising in IT support and consultancy services, particularly those equipped to deliver 1st and 2nd line support in a diverse technical environment. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, given the open nature of the procurement, which favours competitive engagement. Companies with the capability to provide support for various technologies, including but not limited to Windows, Apple devices, and VoIP systems, would be well-suited to compete for this contract and potentially expand their client base within the public sector.

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Notice Information

Notice Title

Desk Side Support Service 2020-2023

Notice Description

To provide an on-site desk side engineer who can provide 1st and 2nd line support to approximately 185 users across a number of different technologies at five different offices located in the South Downs National Park during standard business hours. The technical environment to be supported includes, but is not limited to, Windows; MS Office; MS Exchange; MS Project; MS Visio; thin client terminals; Windows laptops; Apple Macs; Apple & Android tablets; smartphones; VoIP and video conferencing. SDNPA's business applications are predominantly accessed via, or run on, servers remotely located at another supplier's data centre and SDNPA users access the environment using remote desktop technology. Additional information: An Invitation To Tender is now live on SDNPA's In-tend portal. You can see more details by accessing the portal through the following link https://in-tendhost.co.uk/southdowns/aspx/Tenders/Current If you think you might be interested in submitting a tender, you can register on the site and then download the ITT documents. Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9d1fd89f-f614-4e2b-8aeb-281ecff5e2b8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/55c85a11-97e3-4615-967a-ec0bba036749
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72500000 - Computer-related services

72600000 - Computer support and consultancy services

Notice Value(s)

Tender Value
£200,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Oct 20196 years ago
Submission Deadline
21 Nov 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Jun 2020 - 30 Jun 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTH DOWNS NATIONAL PARK AUTHORITY
Contact Name
Alan Brough
Contact Email
alan.brough@southdowns.gov.uk
Contact Phone
01730 819202

Buyer Location

Locality
WEST SUSSEX
Postcode
GU29 9DH
Post Town
Guildford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ27 West Sussex (South West)
Delivery Location
TLJ South East (England)
Local Authority
Chichester
Electoral Ward
Midhurst
Westminster Constituency
Arundel and South Downs

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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