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Variation to Contract - ITSM Service desk Tool

Competition and Markets Authority

This public procurement record has 2 releases in its history.

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27 Apr 2021 at 09:16

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Award

04 Feb 2019 at 10:05

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Summary of the contracting process

The most recent procurement process involves the Competition and Markets Authority (CMA) seeking to extend a contract for an ITSM (IT Service Management) Service Desk Tool for a further 12 months. This contract, initially valued at £15,800, is categorised under services related to license management software. The contract period commenced on 26 April 2021 and will conclude on 11 February 2022. The procurement method used was selective, operating via a call-off from a framework agreement, with the tender process completed on 15 February 2021, at the address located in London (E14 4QZ).

This tender presents an opportunity for small and medium-sized enterprises (SMEs) that specialise in IT service management and software solutions, particularly those experienced in delivering customer-centric tools and platforms. Companies capable of enhancing existing IT infrastructures and transitioning support services from reactive to proactive models would find this contract particularly pertinent. The inviting of a single supplier indicates that the CMA is looking for a dedicated partnership that could foster significant advancements in their IT service delivery.

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Notice Information

Notice Title

Variation to Contract - ITSM Service desk Tool

Notice Description

Variation - option within the contract to extend by 12 months. The CMA wishes to engage with a single supplier to work with and deliver step changes in our current IT Service Management model. This particular element is to implement a best in class ITSM tool to enable a better customer experience for our Business users and help to transfer from a reactive to a proactive support environment.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9d3775ed-9ad4-4c69-b0a6-1471b014a986
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/abb67d7c-eb3e-49de-bb80-10d874467017
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48218000 - License management software package

Notice Value(s)

Tender Value
£15,800 Under £100K
Lots Value
Not specified
Awards Value
£60,920 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Apr 20215 years ago
Submission Deadline
15 Feb 2021Expired
Future Notice Date
Not specified
Award Date
1 Feb 20197 years ago
Contract Period
26 Apr 2021 - 11 Feb 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Competition and Markets Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4QZ
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

Phoenix Software

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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