Provision of Contact Centre Solution

Notice Information

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Notice Title

Provision of Contact Centre Solution

Notice Description

Provision of Cloud based contact centre covering two services - Crisis and Information. Includes Voice SIP, Agents, Administrators and Call Storage.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-b5fd17-9d38196f-7fa4-44a4-a401-424e49aba2a8
Publication Source: Contracts Finder
Latest Notice: https://www.contractsfinder.service.gov.uk/Notice/fa6dd44a-605a-4665-81fe-18f2f36fa649
Current Stage: Award
All Stages: Award

Procurement Classification

Notice Type: Award Notice
Procurement Type: Framework
Procurement Category: Services
Procurement Method: Selective
Procurement Method Details: Call-off from a framework agreement
Tender Suitability: Not specified
Awardee Scale: Large

Common Procurement Vocabulary (CPV)

CPV Divisions: 32 - Radio, television, communication, telecommunication and related equipment
CPV Codes: 32524000 - Telecommunications system

Notice Value(s)

Tender Value: £226,800 £100K-£500K
Lots Value: Not specified
Awards Value: £226,800 £100K-£500K
Contracts Value: Not specified

Notice Dates

Publication Date: 10 Jun 20262 weeks ago
Submission Deadline: 4 Mar 2026Expired
Future Notice Date: Not specified
Award Date: 21 May 20261 months ago
Contract Period: 26 May 2026 - 26 May 2029 3-4 years
Recurrence: Not specified

Notice Status

Tender Status: Complete
Lots Status: Not Specified
Awards Status: Active
Contracts Status: Not Specified

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: TEES ESK AND WEAR VALLEYS NHS FOUNDATION TRUST
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: DARLINGTON
Postcode: DL2 2TS
Post Town: Darlington
Country: England
Major Region (ITL 1): TLC North East (England)
Basic Region (ITL 2): TLC3 Tees Valley
Small Region (ITL 3): TLC33 Darlington
Delivery Location: TLC North East (England)
Local Authority: Darlington
Electoral Ward: Brinkburn & Faverdale
Westminster Constituency: Darlington

Supplier Information

Number of Suppliers: 1
Supplier Name: BRITISH TELECOMMUNICATIONS

Further Information

Notice Documents

https://www.contractsfinder.service.gov.uk/Notice/fa6dd44a-605a-4665-81fe-18f2f36fa649
10th June 2026 - Awarded contract notice on Contracts Finder

Open Contracting Data Standard (OCDS)

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JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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