Award

Operational Data & Tools

FINANCIAL OMBUDSMAN SERVICE

This public procurement record has 1 release in its history.

Award

05 Apr 2023 at 10:19

Award Notice
Summary of the contracting process

The Financial Ombudsman Service has completed a selective procurement for the project titled "Operational Data & Tools" within the IT services category. The project involves designing and implementing solutions to enhance customer experience and operational efficiency. The contracted value is GBP 460,845 with a contract period from April 1, 2023, to March 31, 2024. The procurement method was a call-off from a framework agreement. The deadline for the tender was March 2, 2023, and the project location is London, UK.

This tender offers significant opportunities for businesses, particularly those specializing in IT services consultancy, software development, and Internet support. Small and medium-sized enterprises (SMEs) are highlighted as suitable suppliers. The selected supplier, REED TALENT SOLUTIONS LIMITED, stands to provide high-quality, scalable applications and dashboards to meet the tailored needs of the Financial Ombudsman Service. This award presents a chance for eligible businesses to engage with public sector projects and expand their market presence.

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Notice Information

Notice Title

Operational Data & Tools

Notice Description

The requirement is for a managed service to design and implement solutions to improve the customer journey and increase efficiency across Casework. Central to these are the creation of robust data, proven performance management tools and insightful reporting to drive consistency, visibility, timeliness, and output. The goal is to provide high-quality, scalable, and reliable applications and dashboards that meet the unique needs of the Financial Ombudsman Service. The project will consist of several phases, including requirements gathering, design, development, testing, deployment, and maintenance.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9df89a54-e129-4e53-890b-0e5ff4b87c59
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e4c07773-e21c-4e98-8d35-d85da10befb1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£460,845 £100K-£500K
Lots Value
Not specified
Awards Value
£460,845 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
5 Apr 20232 years ago
Submission Deadline
2 Mar 2023Expired
Future Notice Date
Not specified
Award Date
2 Mar 20232 years ago
Contract Period
31 Mar 2023 - 31 Mar 2024 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FINANCIAL OMBUDSMAN SERVICE
Contact Name
Naureen Islam
Contact Email
procurement.enquiries@financial-ombudsman.org.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E14 9SR
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLI London
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

REED TALENT SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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