Notice Information
Notice Title
Provision of Outsourced Contact Centre Services
Notice Description
The Authority requires a user support solution to provide joined-up, real-time user support that can meet the needs of all Users should they encounter issues when using "GOV.UK One Login". The Authority is looking to collaborate closely with a Contractor to develop a contact centre solution.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-9eab4ec8-4fe9-4e67-986e-73afd2ca60e9
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/36fa2b03-b4e2-46c4-93ae-79bf841fe962
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79512000 - Call centre
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £17,000,000 £10M-£100M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 3 Jan 20242 years ago
- Submission Deadline
- 4 May 2023Expired
- Future Notice Date
- Not specified
- Award Date
- 1 Aug 20232 years ago
- Contract Period
- 1 Aug 2023 - 2 Aug 2026 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- GOVERNMENT DIGITAL SERVICE
- Contact Name
- Commissioning Team
- Contact Email
- commissioning-digital@digital.cabinet-office.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- E1 8QS
- Post Town
- East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI42 Tower Hamlets
- Delivery Location
- Not specified
-
- Local Authority
- Tower Hamlets
- Electoral Ward
- Whitechapel
- Westminster Constituency
- Bethnal Green and Stepney
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/36fa2b03-b4e2-46c4-93ae-79bf841fe962
3rd January 2024 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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