Award

OG - Tenant Satisfaction Measures - Perception Surveys - PP1047

ORBIT GROUP LIMITED

This public procurement record has 2 releases in its history.

Award

25 Apr 2023 at 08:24

Award Notice
Tender

16 Jan 2023 at 09:37

Tender Notice
Summary of the contracting process

The procurement process involves Orbit Group Limited seeking a supplier to undertake perception surveys for Tenant Satisfaction Measures as required by the Regulator of Social Housing. The contract is for 2 years with a possible 1-year extension, starting on the 1st of April 2023. The total value of the contract is estimated at £135,000. The procurement stage is at the award stage, with Opinion Research Services Ltd being the current active supplier.

This tender opportunity for perception surveys provides a chance for businesses in the market research and marketing services sector - particularly SMEs and VCSEs - to engage in a lucrative contract with Orbit Group Limited. The contract period offers stability, and the procurement method is an open procedure, welcoming a competitive environment for suitable service providers. The location of the contract is in the United Kingdom, specifically in Coventry.

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Notice Information

Notice Title

OG - Tenant Satisfaction Measures - Perception Surveys - PP1047

Notice Description

The Regulator of Social Housing requires all registered providers to generate and report Tenant Satisfaction Measures as per the Tenant Satisfaction Measures Standard. These measures combine data generated from internal management information together with data derived from perception surveys. This combined data will enable customers to effectively scrutinise the performance of their landlord. Orbit are looking to procure a supplier who will undertake perception surveys on Orbits behalf. To meet the Regulators sampling requirements we are currently obliged to complete approx. 2,800 surveys annually (2250 rented and 550 shared ownership). For the purposes of this tender, we are asking for costs based on 3000 surveys (to allow for changes in overall stock size). The chosen supplier will be asked to conduct these surveys as telephone interviews on a rolling quarterly programme commencing 1st April 2023 (750 completed each quarter). The supplier will need to follow the prescribed requirements set out in the Regulators documents. The contract will be awarded for 2 years with the option to extend for a further 1 year. Value stated is estimate only.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9ed28fb0-2a36-4a04-9faa-de9136550f5f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ab7c5454-6782-47db-a171-c1806dafad4d
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

79342000 - Marketing services

Notice Value(s)

Tender Value
£135,000 £100K-£500K
Lots Value
Not specified
Awards Value
£91,291 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Apr 20232 years ago
Submission Deadline
15 Feb 2023Expired
Future Notice Date
Not specified
Award Date
9 Mar 20232 years ago
Contract Period
31 Mar 2023 - 31 Mar 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ORBIT GROUP LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COVENTRY
Postcode
CV3 2SU
Post Town
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
Not specified
Local Authority
Coventry
Electoral Ward
Wyken
Westminster Constituency
Coventry East

Supplier Information

Number of Suppliers
1
Supplier Name

OPINION RESEARCH SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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