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Cemetery and Crematorium Software

Worcester City Council

This public procurement record has 1 release in its history.

Award

26 Aug 2026 at 09:22

Award Notice
Summary of the contracting process

Worcester City Council procured a cloud-hosted bereavement services administration system for its Bereavement Services team. The software covers cemetery and crematorium records, bookings, digital mapping, document management, reporting, customer-facing services and related operational processes. This is a software supply and implementation requirement, including configuration, support, maintenance, consultancy and other software-related services (CPV 72250000). Delivery is for the Council’s services in Worcester and the wider West Midlands area. The requirement is relevant to suppliers of cemetery and crematorium management platforms, particularly those able to provide secure cloud hosting and integrated tools for operational staff, customers and records administration. The procurement was classified primarily as goods, despite its substantial software and support service content.

The procurement is complete and was awarded through a selective call-off from a framework agreement. The tender submission deadline was 12 May 2026 at 12:00. Worcester City Council awarded the contract to GSS (NI) Limited, trading as PlotBox, on 18 May 2026. The awarded value is £90,001 excluding any further financial detail published. The contract period runs from 19 May 2026 to 17 May 2029. The tender was identified as suitable for small and medium-sized enterprises and not reserved for voluntary, community or social enterprises. One supplier is recorded as awarded. The published information describes the required service scope and framework route, but does not set out separate lots or a detailed scoring breakdown.

This award demonstrates a defined public-sector requirement for a specialist cemetery and crematorium platform rather than a generic software package. Suppliers competing when Worcester City Council next reviews this requirement would need a proven cloud-hosted system covering burial and cremation records, bookings, digital mapping, document control, reporting and customer-facing functions in one operational service. Credibility would also depend on reliable implementation, configuration, data handling, maintenance, technical support and software consultancy. Experience working with bereavement services teams and understanding their operational processes would strengthen a future proposition. The award to an SME indicates that a smaller specialist provider can meet the Council’s needs through a framework call-off, provided it can demonstrate the necessary product capability, delivery capacity and ongoing support.

How relevant is this notice?

Notice Information

Notice Title

Cemetery and Crematorium Software

Notice Description

Provision of a cloud-hosted bereavement services administration software system for Worcester City Council. The system will support the management of cemetery and crematorium records, bookings, digital mapping, document management, reporting, customer-facing services and related operational processes for the Council's Bereavement Services team.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9efc1c75-b6c5-4d75-9cfa-0e9fe7b431ec
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b36d6e45-5d3f-40d3-8e5a-8a1b79dcc628
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72250000 - System and support services

72260000 - Software-related services

72261000 - Software support services

72262000 - Software development services

72263000 - Software implementation services

72264000 - Software reproduction services

72265000 - Software configuration services

72266000 - Software consultancy services

72267000 - Software maintenance and repair services

72268000 - Software supply services

Notice Value(s)

Tender Value
£90,001 Under £100K
Lots Value
Not specified
Awards Value
£90,001 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Aug 2026Yesterday
Submission Deadline
12 May 2026Expired
Future Notice Date
Not specified
Award Date
18 May 20263 months ago
Contract Period
19 May 2026 - 17 May 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Worcester City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WORCESTER
Postcode
WR1 2EY
Postcode Area
Worcester
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG12 Worcestershire CC
Delivery Location
TLG West Midlands (England)
Local Authority
Worcester
Electoral Ward
Cathedral
Westminster Constituency
Worcester

Supplier Information

Number of Suppliers
1
Supplier Name

GSS (NI) Limited ("PlotBox")

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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